Job Summary

As a Standard Chartered Relationship Manager, you'll be responsible for managing and developing relationships with high-profile clients to drive business growth and meet the bank's strategic objectives. You'll provide exceptional customer service with the provision of financial solutions while managing operational risk and regulatory requirements.

About Wealth and Retail Banking
We service more than 13 million individuals and small businesses, with a focus on the affluent segment which encompasses Private Banking, Priority Private, Priority Banking, and Premium. In the mass retail space, we're focused on emerging affluent clients who will progress in their wealth journey with us and form the pipeline of future affluent clients. 
 
We’re a leading wealth manager in Asia, Africa and the Middle East, and our deep local presence and international network enables us to capture the strong structural tailwinds which are driving cross-border wealth flows. Our comprehensive product propositions span across deposits, payments, financing, advisory, investments and bancassurance. 
 
We’re investing USD $1.5 billion in our Affluent banking business. Our investment focuses on affluent frontline teams, wealth and digital platforms, and client centres, as well as brand and marketing, to drive growth. You’ll join a growing franchise within Standard Chartered Group.

Key Responsibilities
•    Manage a portfolio of emerging affluent clients,  acquiring new customers
•    Deepening existing relationship and growing their portfolio.
•    Provide outstanding client experiences. 
•    Delivering advisory led wealth solutions and sale of wealth management products.
•    Organised, follow-up leads, complete and record appointments, close customer requests.
•    Support our clients to meet their financial needs, as they progress through their career and life-stages. 
•    Build relationships for the long-term and understand clients’ financial needs and aspirations to grow, manage and protect their wealth, with appropriate investment solutions. 
•    Keep abreast of market trends, new product offerings and the latest campaigns.
•    Ensuring regulatory compliance in how the clients’ accounts are conducted
•    Maintaining high service client experience standard for our clients.

Risk Management

•    responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them Reference all responsibilities Under Risk Management  Framework the ability to interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures

Governance

•    awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct.
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention;  The Right Environment.]
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

Key stakeholders

•    Wealth Management Team
•    Branches

Qualifications

•    Academic or Professional Education/Qualifications; Bachelors Degree  
•    Relevant trainings i.e. mandatory & developmental - role specific, and regulatory/compliance bank wide & role specific,

Skills and Experience
•    Banking knowledge and sales experience for at least 3-5 years.
•    Excellent communication, interpersonal and relationship building skills.
•    Ability to learn new products and services quickly.
•    Market awareness and benchmarking.
•    Management information.
•    Work in a flexible and agile way.
•    Courageous, creative, responsive, and trustworthy.
•    Thrives in an international environment.
•    Enjoys being in a team, engaging with co-workers.
•    Motivated self-starter, identifying opportunities.
•    Maintains a high standard of personal conduct and lives our valued behaviours
•    The CBN grade for this role will be : Senior Banking Officer/Assistant Manager

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.