Job Summary

• Lead the end-to-end operating model of SME Banking, covering governance, business control, operations, and customer service
• Ensure SME operates in line with regulatory requirements and Group standards, while delivering efficient and client-centric outcomes
• Partner with the Head of SME Banking to drive consistent execution, operational performance, and sustainable business growth

Key Responsibilities

Strategy

• Support definition and execution of the SME operating model, aligned to business strategy
• Translate strategic priorities into clear execution plans and governance structures
• Identify opportunities to improve efficiency, scalability, and cost-to-serve

Business

• Oversee SME operations and servicing, including onboarding, payments, account servicing, trade operations, business-managed middle and back-office activities
• Ensure delivery of service quality, turnaround time, and client experience standards
• Provide insights on operational performance, risks, and improvement actions
• Ensure operations support business growth, client outcomes, and cost efficiency

Processes

• Establish and maintain effective end-to-end processes across SME Banking
• Drive simplification and standardisation to improve efficiency and control
• Ensure clear ownership, accountability, and documentation of key processes

People & Talent 

• Lead SME governance and service teams, including business-managed middle and back-office activities  
• Build a culture of accountability, control, and service excellence
• Develop team capabilities in process management, risk awareness, and service delivery

Risk Management

• Maintain a sound first-line control environment across SME operations
• Ensure timely identification, escalation, and resolution of operational and control issues
• Oversee audit findings and remediation actions to closure

Governance 

• Maintain effective governance structure, reporting and forums
• Ensure compliance with Group policies and regulatory requirements
• Support clear decision-making and escalation mechanisms

Key Responsibilities

Regulatory & Business Conduct 

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Head of SME Banking
• SME business and back-office
• WRB Business and Products
• Operations, Technology, Risk and Compliance
• Country and Group stakeholders

Other Responsibilities

Promote the Group’s brand, purpose and values in Hong Kong SME Banking, and carry out other responsibilities assigned under Group, Country, Business or Functional policies and procedures, including any additional responsibilities arising from multi-functional or dual-hat roles where applicable.

Skills and Experience

• English
• Microsoft Office ( Excel, Word, Powerpoint)
• Knowledge in Banking Industry 
• With experience working with a variety of risk and compliance related areas
• Good data analytical skills is preferred. Design and maintain reports for control, tracking for analysis
• Experience in coordinate and review various compliance / procedural guideline to identify potential areas of concerns / gaps
• With agile mindset, flexible in task assignments and various projects including but not limited to streamlining processes / flow for better efficiency

Qualifications

• Degree holder, preferably solid experience in Retail Banking, Risk Management and internal/external Audit
• Solid knowledge of Operational Risk Management, Control & Governance, Risk & Control Self-Assessment and Incident Management
• Strong analytical skills, risk sense and common sense
• Self-motivated with good judgement and able to work well under pressure
• Good stakeholder management by establishing good working relationships with stakeholders at all levels and to work well in a team
• Good communication, interpersonal skills and command of written English and Chinese

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.