We are seeking a highly detail-oriented and quality-driven Associate – Client Delivery Checker to join our Client Management team for fix term contract ( maternity cover for 1 year). This role is pivotal in safeguarding the integrity of our client onboarding and regulatory processes by ensuring accuracy, compliance, and operational excellence.

If you bring a strong background in KYC, CDD, onboarding, or quality assurance, and have a passion for getting things right the first time — this opportunity is for you.

Job Summary

As a Client Delivery Checker, you will perform checking and validation activities across the Client Management lifecycle. You will ensure timely and accurate completion of: Client Due Diligence (CDD), credit documentation, regulatory onboarding (e.g., FATCA, CRS), channel activations and product/service setup requests.

You will work closely with case makers and stakeholders to enhance case quality, reduce error rates, and deliver best-in-class service aligned with agreed standards. This role also requires proactive identification of process improvements and opportunities for automation and efficiency gains.

Key Responsibilities

• Perform detailed checks on CDD and Regulatory Onboarding outputs (new onboarding & periodic reviews).
• Ensure adherence to internal policies, procedures, and country regulatory requirements.
• Identify common error patterns and provide structured feedback to the value chain.
• Escalate compliance gaps and enforce internal controls where necessary.
• Ensure documentation is complete, accurate, scanned, uploaded, and tagged per global standards.
• Act as a service partner to Relationship Managers (RMs), Product Sales, Operations, and internal stakeholders.
• Support resolution of client issues and contribute to service excellence initiatives.
• Deliver excellent service to Corporate, Commercial & Institutional Banking (CCIB) clients for: Channel activation, pre-transactional enquiries, setup requests. client management related support, operational Excellence, ensure timely case turnaround with minimal error rates.
• Drive continuous improvement in operational efficiency and process consistency.
• Support uniform implementation of the Client Management model with service differentiation aligned to client tiering.
• Protect the Bank’s interests by ensuring documentation effectiveness while supporting revenue enablement efforts.

Required Qualifications & Experience

3–4 years of experience in:

• KYC / CDD / Regulatory onboarding, Client onboarding operations
• Quality Assurance within banking or financial services
• Strong understanding of regulatory frameworks (e.g., FATCA, CRS).
• Experience in checking/validation of data points and documentation.
• Excellent attention to detail and analytical capability.
• Strong stakeholder management and communication skills.
• Ability to work in a fast-paced, deadline-driven environment.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.