Job Summary

We are looking for a dedicated Business Team Assistant/ Dealing Room Manager (m/w/d) with a disciplined professional approach and excellent stakeholder management skills to join our team in Frankfurt. In this versatile role, you will be responsible for secretarial, administrative and business support to the senior managers and teams from Markets teams. It is a varied role that requires the highest level of support within a highly dynamic front-office environment. Written and verbal communication and organisational skills needs to be of a high standard, and you need to be able to juggle a range of different tasks. Excellent interpersonal skills and assured discretion and confidentiality are a must. In this role you will work independently but in a close collaboration with the other Assistants in the Paris and Frankfurt offices.

Key Responsibilities

Administrative Support
•    Manage and maintain an extensive calendar of activities, meetings and various events
•    Arrange / schedule external & internal meetings, video conferences & (conference) calls
•    Manage travel itineraries including flight & hotel bookings, visa applications, meeting schedules, and other logistic arrangements
•    Consolidate and submit travel & entertainment expense claim reports
•    Perform administrative duties related to e.g. block leaves and mandatory e-learning
•    Raise and monitor RMS, eProcurement, Travel & Expense requests 
•    Raise and manage IT requests and liaise with tech support to resolve any IT issues
•    Submit and manage invoices including sign off of costs relating to the Markets business where relevant

Business support
•    Organise client and/or internal events including client entertainment and roadshows. For offsites, ensure any presentation material is prepared and distributed ahead of the meeting
•    Manage the onboarding and offboarding of staff, ensuring all systems and hardware is in place and relevant checklists are completed in a timely manner 
•    Support in maintaining core reference documents such as headcount tracking, hiring plans and organisational charts 
•    Maintain cost centre ownership, ensuring appropriate delegated authority is assigned to cost approvers 
•    Provide support to the Management Team, including handling specific projects and tasks as designated by the team e.g. training, off-sites, global team meetings
•    Work collaboratively with the Markets Assistant in Paris & Frankfurt ensuring the Markets business in AG business has appropriate cover at all times 
•    Support country / business thematic initiatives as requested by Markets COO

Markets Dealing Room Administration
•    Manage dealing room access and approval process and maintain visitor log
•    Maintain dealing room seating plan and responsible for dealing room capacity management 
•    Take responsibility for all physical, building and IT security matters that relate to the dealing room
•    Act as Departmental Contingency Coordinator for Markets & GCM Business Continuity Plan (BCP)
•    Support the Standard Chartered Bank AG Markets COO team in the efficiency and security of the dealing room in Frankfurt

Skills and experience

•    Experience in the administrative area or in a Team Assistant / Executive Assistant role of a comparable seniority, ideally in the financial institution and with in the front-office environment
•    Excellent communication and organizational skills
•    Friendly and professional demeanour as well as a service-oriented way of working
•    Discretion and trustworthiness in dealing with confidential information
•    Ability to work under pressure and manage multiple tasks simultaneously
•    Ability to work in a team and collaborate effectively with different stakeholders
•    Proactiveness and ability to work autonomously on own initiative
•    Ability to prioritize and challenge where necessary

Qualifications

•    University degree or comparable qualification
•    Confident handling of MS Office applications
•    Fluency in written and spoken English, German would be considered an asset

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.