Job Summary

•    The Director, People Capability is a senior leadership role accountable for shaping and delivering the people capability agenda at a Global and Country level, in alignment with enterprise strategy, business priorities, and regulatory expectations. As the organisation navigates increasing complexity, transformation, and regulatory scrutiny, this role ensures that workforce capability, leadership readiness, and learning effectiveness are positioned as strategic enablers of sustainable performance.
•    The role provides end to end accountability for people capability strategy, governance, and execution in country, ensuring colleagues have the skills, knowledge, and behaviours required to perform their roles effectively and in compliance with all applicable standards. This includes translating enterprise people and learning strategies into locally relevant solutions, while maintaining consistency, quality, and scale.
•    Working in close partnership with HR, business leaders, and regional/global stakeholders, the Director, People Capability anticipates current and future capability needs, ensures optimal leverage of enterprise learning solutions, and drives measurable business impact through capability interventions.
•    The role also plays a critical part in regulatory learning oversight, audit readiness, and conduct assurance, ensuring that people capability frameworks fully support the organisation’s risk, compliance, and governance objectives.

Key Responsibilities

Strategy
•    The role requires a senior leader who can operate with strategic foresight and operational rigour, balancing local delivery with enterprise contribution. 
The Director, People Capability is expected to:
•    Set and lead the country people capability strategy, aligned to business priorities, workforce plans, and enterprise people agendas.
•    Partner with HR and senior business leaders to identify capability gaps, shape workforce solutions, and embed learning into the flow of work.
•    Provide strong governance and oversight of regulatory, compliance, and mandatory learning, ensuring sustained readiness for audits, inspections, and regulatory reviews.
•    Ensure effective adoption of enterprise learning solutions, minimising unnecessary localisation while maximising relevance, consistency, and scale.
•    Lead, coach, and develop people capability leaders and practitioners, fostering accountability, high performance, and strong engagement.
•    Contribute to enterprise and cross market initiatives, sharing insights, best practices, and lessons learned to strengthen organisation wide people capability outcomes.
•    Build and sustain external partnerships with industry bodies, professional associations, and educational or government institutions to enhance the learning ecosystem.
•    Drive continuous improvement, using data, insight, and feedback to strengthen learning effectiveness, efficiency, and business impact.
What the Role Does
People Capability Strategy and Governance
•    Provides strategic leadership for people capability in country, ensuring alignment with enterprise frameworks, learning standards, and workforce priorities.
•    Acts as the primary point of accountability for regulatory and compliance learning, including governance, quality assurance, and audit readiness.
•    Ensures people capability risks are identified, escalated, and mitigated in line with organisational risk and conduct expectations.
•    Oversees the effective deployment and impact of enterprise learning programmes, monitoring outcomes and business relevance locally.

Capability Solutions and Business Impact
•    Ensures learning and capability solutions are outcome driven, scalable, and aligned to real business needs.
•    Challenges unnecessary localisation and duplication, ensuring enterprise solutions are leveraged wherever possible.
•    Uses insight, data, and stakeholder feedback to assess the effectiveness of capability initiatives and drive continuous improvement.
Stakeholder Partnership and Influence
•    Builds trusted partnerships with HR, business leaders, and regional/global stakeholders to influence people capability priorities and decisions.
•    Acts as a senior advocate for people capability, strengthening its visibility, credibility, and impact within the organisation.
•    Represents the country perspective in enterprise forums, initiatives, and communities of practice.
Leadership, Coaching, and Talent Development
•    Leads and develops people capability teams and leaders, setting clear direction and expectations.
•    Coaches and mentors senior practitioners, supporting the development of future ready capability leadership.
•    Creates an inclusive, high performance environment where people feel accountable, supported, and empowered to grow.
Regulatory & Business Conduct
•    Displays exemplary conduct and lives by the Group’s Values and Code of Conduct. 
•    Takes personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Leads the team to achieve the outcomes set out in the Bank’s Conduct Principles.
•    Effectively and collaboratively identifies, escalates, mitigates and resolves risk, conduct and compliance matters. 

Key stakeholders
•    Global Head of People Capability 
•    Head PC, Functions and Ops (GBS, South Asia and EA)
•    Head PC, WRB and ASEAN and Co-Head of AI Learning
•    Head PC, CIB and AME 
•    Head PC, Technology and GCNA
•    Head PC, Risk, Regulatory and Mandatory Learning
•    Head PC, Learning Tech and Co-Head of AI Learning 
•    Head of Learning Operations 
•    HRBPs and COEs 
•    HR Risk 
•    HR Finance 
•    Vendors and strategic partners 
•    Industry bodies / Educational agencies
•    Thought leaders and luminaries
Key Performance Indicators 
•    Improved learner experience for solutions delivered in Country and by Squad (e.g. eNPS, Saba ratings, DiSCover usage) 
•    Learning solution release cycle time 
•    Rolled over/ carry over Squad backlog items 
•    Maximise People Capability Efficiency 
•    PC team members career development, and skills improvement including proficiency level 
Other Responsibilities
•       Embed Here for good and Group’s brand and values in GBS India; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures. Multiple functions (double hats);

Skills and Experience

•    Learning design and development fundamentals 
•    Agile project management 
•    Design prototyping and experimentation 
•    AI & Data literacy 
•    Business acumen 
•    People Capability expertise, knowledge and experience in facilitation 
•    Knowledge and experience in emerging learning solutions incorporating including on-demand platform delivered learning, social, experiential and virtual / interactive learning 
•    HR / Talent Data analytics & measurement /business intelligence capability 
•    Collaboration

Qualifications

•    Academic Qualifications equivalent to Bachelor’s or Master’s degree from reputed institutions.
•    Proven experience in designing, developing and delivering Training & Development programmes. 
•    Familiarity with digital development tools, platforms, and content creation is a plus. 
•    Familiarity with project management tools 
•    Proven experience in analysing data and reporting
Language
•    English

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.