About our Cash Operations Team

Cash Operations is of huge strategic importance to the Bank, ensuring the success of Transaction Banking and assisting in daily operations to ensure processes and standards are consistently met. Roles in Cash Operations gives you huge learning opportunities across numerous markets and business areas, meaning you can choose to upskill, reskill, or deepen and specialise your existing knowledge. The wealth of career development options makes the Cash Operations team a great place for self motivated, client focussed individuals to start their career with us.

About our Technology and Operations Team

Our Technology & Operations (T&O) team is the powerhouse for the Bank. We aim to go further, faster, to ensure we're agile and ready for tomorrow, today. Our diverse network enables us to innovate and build banking solutions that support communities to prosper. We're a place where talented people are encouraged to grow, learn, and thrive, to drive their own career journeys, to reach their full potential. 
When you work with us, you’re protecting the reputation and legacy of a 170 year organisation and building on it. We’re driven by progress and continuously evolving to ensure we’re agile and ready for tomorrow, today.  
 

Job Summary

Strategy*
Ensure that there is adequate support (people, processes, tools, frameworks, systems) in the respective team.

Business*
•    Support relevant stakeholders by managing and closing cases 
•    Provide relevant feedback
•    Provide relevant feedback on process notes and DOIs
•    Provide required MIS and data to assist in any reporting as may be required to the respective team leads

Processes*
•    Expertise and advanced knowledge of banking and foreign exchange laws, rules, regulations and train the team in regulatory policies and procedures.
•    Subject Matter expertise in External Commercial Borrowing and Foreign Direct Investment including regulatory and reporting requirements around the entire lifecycle of the transaction.
•    Collaborating with Business stakeholders and clients to provide strategic advice and guidance on complex regulatory guidelines and procedures for capital account transactions. 
•    Ensure adherence to the Regulatory Reporting departmental standards, policies and procedures required for capital account transactions.
•    Experience in managing regulatory inspections and audits including tracking and resolution of queries under review to ensure completeness and responsiveness of submissions, and the timely escalation and resolution of potential issues.
•    Executing internal procedures and processes to prevent violations of law, rule, or regulation.
•    Developing effective relationships with regulators
•    Review Service Level Agreements (SLA) for outsourcing of services and conduct service review meetings (SRMs). 
•    Governance and assurance activities by performing KCI & CST checks. 
•    Respond to internal/external inquiries regarding regulatory data reported. 
•    Approaching Regulators (IFSCA, RBI) for special cases for approvals
•    Submission of details/ MIS to various stake holders (including IFSCA, RBI) and discussion with auditors on observations etc.
•    Straight2Bank implementation and related activities. 
•    Assist SCB GIFT City team in carrying out any special tasks or projects that may be required from time to time as assigned by the Head GIFT City by fully adhering to the procedures laid down in the corresponding Quality Procedure Manual and following. 
•    Work as back up for Trade Operations or other functions as decided by Head GIFT City from time to time. 

Key Responsibilities

Ensure and adhere to roles and responsibilities of BCP Coordinator / Backup Coordinator / Fire Marshall (primary/backup) / First Aider (primary/backup) and ensure timely updation of the BCPP Plan and the Business Impact Analysis (BIA) Plan in e-bcp portal as may be applicable.

People & Talent *
•    Provide leadership to analysts and lead respective teams
•    Engage with teams to ensure process streamlining 
•    Provide mentorship to new joinees to ensure team dynamics is maintained.
•    Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.
•    Stimulate an environment where forward planning, prioritisation, deadline management and streamlined workflows and collaborative, inclusive yet effective and efficient work practices are the norm.
•    Collaborate with training teams to input to training curriculum to support closing of capability gaps.

Risk Management*
•    Make recommendations (and/or implement) to relevant stakeholders on possible risk management responses to identified risks and/or findings of concerns from investigations.
•    Inform the respective team leads of any events which may have potential regulatory breaches (or where risk tolerances have been breached) and ensure that actions are taken quickly to remediate and/or activities are ceased.

Governance *
•    Propose control improvements, enhancements and simplifications where appropriate.
•    Support all control checks under the Operational Risk Framework (ORF) and provide related MI for the same
•    Periodic reporting and timely escalation of significant risks and issues and Assurance activities and assist with related MI to achieve the same
•    Be accountable for identification and escalation of potential risks and issues to the team leads for further escalation through appropriate governance channels and the Quality Assurance framework.
•    Assist in tracking and remediation of surveillance and investigations related regulatory findings.
•    Prepare and cascade lessons learned from audit findings and specific investigations and assist with building training material for enhancing team learning
•    Collate, analyse and interpret data in reports as required for relevant governance/risk committees.
•    Analyse and interpret data to produce reports that help the bank identify and manage emerging areas of risk / vulnerability and assist in remediation as required

Regulatory & Business Conduct *
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead the CMO function] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * 
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    [IFSCA, RBI].
•    Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) 

Skills and Experience

5 years of relevant work experience in Cash Operations. 

•    Analysis skills:  able to analyze data, working knowledge of Internet and MS Office Suite & independently assimilate, analyse and evaluate information from disperse data sources to determine a course of action (e.g. case closure or escalation), and record and communicate this decision clearly and concisely.
•    Banking: knowledge in terms of customers, products and transactions
•    Banking operations experience (Client Due Diligence, payments, trade, markets or other) and service oriented attitude.
•    Excellent communication in English (articulation and writing).

Qualifications

Graduate

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.