Job Summary

Build and develop the acquisition channel for both local and international clients through various channels and activities to achieve the assigned new client acquisition target and hold direct responsibility on the revenue and net new money generated from the channel.

Key Responsibilities

Key Measurement of the followings: -
•    Growth quantum of NTBs in covered region
•    Qualified AUM Acquisition Number
•    Wealth Penetration and Deepening
•    Number and size of new strategic partners acquired
•    Financial and non-financial losses
•    Team Audits
•    FLC & Complaint

Strategy
•    Responsible for the formulation of the bank's strategic and business development plans to attract local cross-border/international prospects from different regions, focusing on affluent individuals and SMEs, with specific focus on prospects residing in the covered region(s) and in line with current FDI opportunities arising in the region. 
•    Responsible for expanding the Bank's reach in local and foreign markets through the introduction of traditional and innovative customer-focused and industry-focused products and solutions backed by seamless customer service, with the ultimate objective of creating long-term relationships with International Banking customers. 
•    Responsible for managing the development and subsequent implementation of Cross-Border and International Banking leading practices across all activities/ operations comprising International Banking to promote efficiency in work processes, ultimately resulting in increased customer satisfaction. 
•    Actively source for strategic affluent partners to ensure achievement of pre-set targets/ objectives, including but not limited to business growth and expansion plans.

Business
•    To achieve agreed sales targets and Priority Banking profitability.
•    Responsible for driving the growth of acquisition, International Banking and cross-border SME businesses, delivering exceptional financial solutions to clients. 
•    Conduct market research to identify trends, competitor offerings, and client needs in various markets. 

•    Lead and support the development of long and short-term strategic initiatives to plan, inform and provide recommendations to optimize performance in terms of revenue, client quality, etc. 
•    Develop and apply analytical approaches to business opportunities, challenges, and recommendations (including benchmark analysis and comparison, data analysis, etc.) to support strategic initiatives in International Banking 
•    Actively engage with clients to understand their banking needs and present tailored banking solutions. 
•    Develop partnerships with local/foreign institutions and external cross-border channels / platforms to expand the bank’s potential client base. 
•    Responsible for the number of priority New to Bank (NTB) and New to Segment (NTS) account onboarded through partnership’s tie up. 

Processes
•    Cultivate and ideal people culture that aligns to Bank’s strategy and values. 
•    Owner of segment and sales processes and practices, responsible for approval & sales error rates, Turnaround time etc 
•    Migrate and promote best practices across entire organization. 
•    Being measured against overall customer satisfaction scoring, at the same time ensure that the monitoring process is clearly defined. 

People & Talent
•    Energize the sales channel to deliver the best result. 
•    Implement effective Human Resource standards and strategies, manage succession plan, retain key talent, and ensure constant discipline in performance management. 
•    Engage Training to address training needs, implement training roadmaps. 
•    Ensure sales channel’s discipline in Human Resource & training related matters. 

Risk Management
•    Develop, rollout, maintain and where applicable, recommend procedures and controls that meet / strengthen the requirements of Group and local policies and standards. 
•    Ensure sales teams are 100% compliance with rules and regulations, ensure adherence to operational risk controls and procedures in day-to-day management.

•    Build adequate Transparency & Consent Framework processes in to prevent mis-selling, misrepresentation, fraud and adhere to customer data confidentiality principles. 
•    Ensure effective management is in place for money laundering prevention in line with Group and local policies and standards, based on guidance from Conduct, Financial Crime and Compliance (CFCC). 
•    Ensure appropriate communication with staff for adherence to money laundering prevention guidelines. 
•    To ensure good ratings in internal / external audits, governance, compliance, Group Internal Audit reviews. 

Governance
•    Compliance and Money Laundering responsibilities: 
•    Ensure compliance with Group’s standards and regulatory requirements pertaining to Money Laundering and CDD.
•    Participate and support the Bank’s effort in combating money-laundering activities.
•    Exercise due care and diligence on matters related to Money Laundering and CDD in the day to day operations, which include account opening and reviews, transaction monitoring, suspicions activity reporting during client communication.
•    Ensure all sales staffs are well trained on conduct related matters. 
•    Put in place robust controls to monitor sales force behaviour and identify conduct issues proactively. 
•    Ensure compensation scheme drive appropriate behaviour balancing sales and conduct.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
Across all department in banks

Other Responsibilities
•    To cascade and live the CSR values.
•    To undertake special projects / assignments.

Qualifications

•    Honours degree (CGPA 3.0 or better) and / or relevant professional qualifications.
•    Relevant investment & insurance certifications and licensing will have added advantage.
•    More than 5 years’ experience in banking with demonstrable knowledge of banking practices and financial products.
•    Favourable track record in managing sales and / or operations or demonstrated ability to achieve strong sales performance.
•    Ability to coach, inspire and mobilise Branch team members of various levels to deliver exceptional performance.
•    Demonstrated ability to establish a service culture.
•    Interpersonal and complaint handling skills
•    Bank's product knowledge
•    Understanding of policies and procedures
•    ABM rules / Bank Negara FEA regulations

Skills and Experience

•    Microsoft
•    Data Science

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.