Job Summary

Purpose
•    Enterprise leader within the S&T team, looking for opportunities to collaborate with other S&T groups on areas where the CRES Workplace Team can enhance the Banks identity, culture and experience  
•    Ensuring the priorities and resources of the CRES Workplace Team are aligned to delivering the Banks Cross Boarder and Affluent Strategy.

Strategy
•    Level 2 Workplace Process Owner for CRES Project Delivery, Workplace Design Standards, Client and Employee Hospitality and Event products
•    Accountable for driving operational excellence relating to Workplace processes
•    Accountable for the CRES Digital Strategy 
•    Accountable to ensure regional workplace change programmes are complaint to workplace processes and standards
•    Responsible for Workplace assumptions relating to Metro and County Property Strategies

Client and Employee Experience
•    Providing strategic direction in relation to Client and Employee Experience 
•    Taking experience at the bank to a new level in support of our Cross Board and Affluent strategy this role provides strategic direction to our hospitality and events services impacting 95k colleagues and 500k visitors   
•    Ensuring the Client and Employee experience outcomes are incorporated through SC Foundation and SC design standards and the execution thereof through regional change programmes.

Key Responsibilities

Design Management
•    Working with CABM on the embodiment of the SC brand through our physical Workplace and Workplace services 
•    Provide strategic input into the development of workplace standards including SC Foundations office and SC Retail Design guidelines.
•    Drives consistency of our standards through Office and Branch change programmes.

Capital Projects & Programmes
•    Level 2 process owner for CRES Project Delivery 
•    Support the Head Capital Projects & Programmes to lead the IPO partnership to drive Office and Branch  outcomes
•    Through Regional Workplace lead his role influence strategy and project delivery outcomes 
•    With the Asset Management team support the region to solution and execute enterprise wide business initiatives
•    Support the Head Capital Projects & Programmes to lead the IPO partnership to drive Office and Branch  outcomes
•    Accountable for FFG Property activity
•    With the CRES CFO support the planning process to establish annual outcomes & activity in relation to Office and Branch outcomes

Digital & Technology
•    Accountable for defining and managing the end-to-end CRES digital strategy and roadmap to deliver a best-in-class client and employee experience, improve productivity and operational excellence, and support CRES being AI-ready.
•    Ensures the digital strategy and roadmap are aligned to the wider Bank and CRES strategy, enabling delivery of the desired outcomes across experience, efficiency, risk and controls across offices and retail branches.
•    Accountable for strategy, roadmap, prioritisation and governance of all CRES Digital technology initiatives. Delivery is executed through the CRES CIO (T&O team) and CRES supply partners.

Leadership
•    This role will deliver its purpose by providing strategic guidance to Workplace job family including third party supply partners in relation to their job accountabilities and achieving outcomes in relation to the CRES strategy.

People & Talent
•    Leadership and development of Talent within the Workplace team 

Risk Management
As Risk Control Owner for CRES Project Delivery responsible under the Group Operational Risk Framework (ORF) for ensuring that the residual risks within the scope of responsibilities remain within appetite.  
•    Challenge and verify First Line risk identification and assessments, in line with changes in the internal and external environment
•    Identify and report key risks and ensure where outside of the risk appetite they are escalated to the appropriate body for risk acceptance
•    Maintain a good understanding of applicable laws and regulations pertaining to PROPERTY Risk control areas
•    Design, implement and maintain controls and mitigants 
•    Ensure effective communication of policies and other control requirements
•    Define key control indicators and control sample testing requirements as appropriate for managing risk
•    Monitor compliance with and effectiveness of the risk control environment
•    Monitor ‘live’ risk issues and events material to the Bank and verify whether appropriate management action is being taken to mitigate their impact
•    Advise governance bodies on key risks, the effectiveness of mitigants and controls, and alignment of residual risks with appetite
•    Ensure at all times operations in workplace functions are audit ready

Governance
•    Accountable to ensure our Project Management delivery is compliant to the Banks Project Management Standards 
•    Member of CRES QPR

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * 
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
•    Member of the CRES Management Team
•    HR – Employee Experience 
•    CABM – Brand
•    WRB / CIB – Client Experience 
•    Group Transformation – Change Management 
•    SCM – Project Supplier Strategy
•    S&T COO – Technology Strategy  
•    Cluster Heads of CRES  
•    Head Facilities Management & Services  
•    Head Asset Management 

Other Responsibilities
•    Embed Here for good and Group’s brand and values in everything 

Our Ideal Candidate

•    Property
•    Leadership
•    Workplace Process
•    Project Delivery
•    Workplace Design Standards
•    Digital strategy

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.