Job Summary

•     The AI Chapter at the AI Centre of Excellence (Coe) shall spearhead the ideation, design, development, implementation, and optimization of cutting-edge generative AI technologies for our wealth and retail banking business. 

•     This role requires a visionary leader with deep expertise in artificial intelligence, machine learning, and natural language processing. Experience in platform & API integrations, customer experience optimization, managing RAG (Retrieval Augmented Generation) pipelines, model calibration, and model evaluation is essential. You will work on models across English, Traditional Chinese, and Simplified Chinese languages. The role involves formulating robust evaluation processes and establishing governance frameworks to ensure the ethical and effective use of generative AI technologies.

•     The Generative AI Lead will be responsible for driving innovation, guiding research initiatives, and overseeing the deployment of AI solutions that align with the strategic objectives of the organization. This position demands a proactive individual capable of leading cross-functional teams, managing complex projects, and fostering a culture of continuous learning and improvement in the rapidly evolving field of AI.

Key Responsibilities

Strategy
•    Strategic Vision: Define and lead the strategic vision for generative AI initiatives within the AI Centre of Excellence, ensuring alignment with the overall goals of the Bank.
•    Roadmap Development: Develop a comprehensive roadmap for generative AI projects, prioritizing initiatives that drive innovation, efficiency, and competitive advantage.
•    Trend Analysis: Stay informed about the latest trends, technologies, and best practices in AI and machine learning to guide strategic planning and maintain a competitive edge.
•    Advocacy: Advocate for the adoption of generative AI technologies across the organization, demonstrating their potential to enhance wealth management services and customer experiences.

Business
•    Opportunity Identification: Work closely with business units to identify opportunities where generative AI can add value, improve processes, and create new revenue streams.
•    Solution Translation: Translate business needs and challenges into AI-driven solutions, ensuring that generative AI initiatives are aligned with the bank's objectives and customer needs.
•    Business Case Development: Develop business cases for generative AI projects, including cost-benefit analysis, risk assessment, and potential ROI.
•    Stakeholder Relationships: Foster strong relationships with key stakeholders, including portfolio managers, financial advisors, and IT teams, to ensure successful project execution and adoption.
•    Communication: Present project updates, findings, and recommendations to senior management and other stakeholders, highlighting the impact and benefits of generative AI initiatives.

Processes
•    Objective Setting: Establish clear objectives and key results (OKRs) for generative AI projects, ensuring they are measurable, achievable, and aligned with the bank's strategic goals.
•    Standardization: Develop and implement standardized processes for the development, testing, deployment, and maintenance of generative AI models.
•    Performance Evaluation: Formulate and implement evaluation processes to assess the performance, accuracy, and impact of generative AI solutions, ensuring continuous improvement.

•    Compliance: Ensure compliance with data privacy, security, and regulatory requirements in all generative AI initiatives.
•    Governance: Implement governance and evaluation frameworks to manage the ethical use of generative AI technologies, addressing potential biases and ensuring transparency.
•    Progress Monitoring: Monitor and report on the progress of generative AI projects against established OKRs, making adjustments as necessary to ensure successful outcomes.
•    Continuous Learning: Promote a culture of continuous learning and improvement within the AI Centre of Excellence, encouraging team members to stay updated with the latest advancements in AI and machine learning.
•    Documentation: Oversee the documentation of processes, methodologies, and research findings to facilitate knowledge sharing and collaboration within the team and across the organization.

People & Talent
•    Coaches & mentor squad members to continuously uplift capability.
•    Fosters a culture based on trust, psychological safety & collaboration. 
•    Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
•    Employ, engage and retain high quality people.
•    Responsibility to review team capacity plans to ensure capabilities are released as per agreement with stakeholders.

Risk Management
•    Awareness and understanding of the main risks facing the Group and the role the individual plays in managing them.
•    Is accountable for ensuring compliance and risk adherence of products and services, engage with stakeholders to ensure necessary controls are adhered to and approvals are obtained. 
•    Identifies all risks and issues that may impact project viability. Track, manage and report them as per the Bank’s standards. 

Governance
•    Adherence to policies and control standards, ensuring compliance and operation within risk tolerance and risk appetite 
•    Maintain awareness and understanding of the regulatory framework in which the Bank operates, and the regulatory requirements and expectations relevant to the role.
•    Responsible for delivering ‘effective governance’ within the deliverables and possessing the ability to constructively challenge relevant stakeholders and teams effectively.
•    Ability and willingness to work through details with relevant control functions in an open and collaborative manner to achieve the desired governance outcome within the bank’s risk appetite. 
•    Work with global teams in Risk, Compliance and COO Office to ensure adherence to the Bank’s Risk framework, in the identification, assessment, mitigation, control and monitoring of risk. 

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
 
Key stakeholders
•    Digital Domains and Hives 
•    Market Teams (Business users, process owners and product heads)
•    Global and Country Technology teams
•    AI Platforms / Factory
•    Product Owners across Digital 
•    CDO and RAI Council 
•    Group, Regional and Country COO teams

Other Responsibilities
•    Do the right thing: Be brave, be the change; Think client; Live with integrity
•    Never Settle: Continuously improve and innovate; Simplify; Learn from your successes and failures
•    Better together: See more in

Qualifications

•    Master’s degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field.
•    The ideal candidate has a strong background in AI with Agile product management, with expertise in digital solutions, data analytics, and AI/ML. You should be data-driven, customer-centric, and skilled at navigating complex ecosystems.
•    10 to 15 years of experience in AI, Machine Learning, Data Science, Digital and technology implementations
•    Proven experience in AI/ML projects, including model development, deployment, and lifecycle management.
•    Familiarity with AI/ML tools and frameworks, and the ability to translate complex technical concepts into business value.
•    Demonstrated ability to drive AI/ML innovation and integration within banking products and services.
•    Strong understanding AI SDLC including AI Safety, Responsible AI and Operationalization of AI Solutions 
•    Experience with emerging technologies, proofs of concepts, driving pilots, and product evaluations using innovative client engagement technology is a plus.
•    Deep understanding of the AI/ML lifecycle, enabling effective communication across technical, functional, and business contexts with key product users, including data analytics teams.
•    Hands-on experience working with Data Scientists, Data Analysts, and Data Translators in a banking context.
•    Strong understanding of industry trends and client needs, with the ability to create a compelling value proposition and squad vision.
•    Proven track record of leading teams to successfully deliver objectives.
•    Experience in coaching and mentoring team members, providing regular feedback sessions.

Skills and Experience

•    Strong intellect with superior analytical, problem solving and decision-making skills.
•    Strong interpersonal skills with the ability to collaborate with multi-functional, multi-cultural, multi-product teams to achieve superior results.
•    Strong communication skills – oral, written and presentation to explain complex or technical issues for a broad audience.
•    Strong ability to map the client requirements into functional specifications. 
•    Experienced with designing customer journeys.
•    Experienced with design and delivery of Digital applications such as Mobile applications.
•    Experienced with innovative projects / Proof of Concepts (PoC) using Analytics, AI and NLP technologies.
•    Experienced with managing delivery with scrum masters, technical developers, and architects.
•    Ability to manage the effective planning, implementation, evaluation, and sustainment of product backlogs, to ensure the achievement of anticipated benefits, using Agile methodology.
•    Good understanding of wealth management products and investments

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.