Job Summary

• Support onshore Operations Management team in driving transformation and strategic planning agenda
• Analyse data to draw meaningful insights in cost and productivity, identify opportunities in efficiency and digitalization within policy framework and risk appetite

1. Overall WRB Ops budget utilization, cost efficiencies and productivity
2. Monitoring Ops team’s productivity & TAT purposes:
3. Mortgage reports to track Application Status
4. Credit Card, Personal Loan to track Application Status
5. BIL, GIL to track Application Status
6. CDD to track Review Status (e.g. Overdue)

• Ensure timely and accurate MI report, collaborate and support business need
• Develop home-brew end-user computing applications as quick wins for operation units to achieve efficiency save with balance in risk mitigation in C#, VBA and macro
• Explore market insights with technologies and innovative ideas to support efficiency opportunities such as digitalisation, system and process improvement
• To collaborate with different teams to ensure successful implementation of various system, application or project

Qualifications

• Solid hands-on experience in SAS is preferred. Or SQL, Python.
• Solid knowledge and experience on Business Intelligence tools e.g. MSTR, or Tableau, Power BI
• Excellent problem-solving and English communication skills. Cantonese speaking is a plus
• Experience in leading / participating Agile or project management / delivery is a plus. 
• Ability to work effectively in a team-oriented environment and collaborate with cross-functional teams.
• Thorough knowledge of data security, privacy and compliance regulations
• Service-oriented with positive attitude.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.