Job Summary

•    Degree holder or equivalent
•    Solid working experience in Retail, SME, Wealth and Private Banking 
•    Experience in Risk, Control & Governance, Operations or Credit Operations function is an advantage
•    Good speaking and writing in English
•    Fluent speaking in Mandarin and Cantonese 
•    Good judgement, problem solving and negotiation skill, ability to work under pressure and independent
•    A team-player with good communication and interpersonal skills
•    Good computer skills including MS Word, Excel, PowerPoint

Key Responsibilities

Business

•    Responsible to check the control effectiveness through the execution of correspondence assurance review (i.e. Control Sampling Testing, Key Control Indicator, Quality Assurance)
•    Identify and follow up the non-compliance/exception with the respective processing team to ensure the appropriate improvement/remediation actions have been timely taken
•    Report any non-compliance/exception in the risk repository system (i.e. M7) on timely basis
•    Conduct the respective surveillance monitoring and checking via call monitoring, voice log review etc to identify any irregularity    
•    Escalate the irregularity to the respective team for taking necessary investigation / remediation on timely basis
•    Identify any process gaps against the correspondence assurance/surveillance review and escalate to the team for further necessary action (i.e. revise the process, update the assurance review etc).

Processes
•    Responsible to check the control effectiveness through the execution of correspondence assurance review (i.e. Control Sampling Testing, Key Control Indicator, Quality Assurance)
•    Identify and follow up the non-compliance/exception with the respective processing team to ensure the appropriate improvement/remediation actions have been timely taken
•    Report any non-compliance/exception in the risk repository system (i.e. M7) on timely basis
•    Conduct the respective surveillance monitoring and checking via call monitoring, voice log review etc to identify any irregularity    
•    Escalate the irregularity to the respective team for taking necessary investigation / remediation on timely basis
•    Identify any process gaps against the correspondence assurance/surveillance review and escalate to the team for further necessary action (i.e. revise the process, update the assurance review etc).

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.