Job Summary

Strategy
Understand, acknowledge and comply with the requirements on individual accountabilities and responsibilities of the job set out in applicable local laws and regulations as well as SCB internal policies; 

Business
Take overall responsibilities at the sub-branch including: achieve sales target, develop new customers and maintain customer relationships; operations and compliance management at the sub branch; team management and promotion of team work.

Processes
Sales & Services 
1.    Ensure sub-branch staff are well managed to deliver business performance and achieve targets;
2.    Ensure a distinctive customer experience for target segments is created and enhanced at the sub-branch;
3.    Coordinate with Management Team to ensure key initiatives are executed properly in respective sub-branch;
4.    Facilitate the enhancement of sales & services skills of all sales staff by performing regular performance tracking of individual staff.
5.    Drive the customer acquisition strategy of Client Relationships to build sustainable business growth of customer base (NTB). 
6.    Provide regular updates of sub-branch’s overall sales and service performance and key initiatives/events to management;
7.    Focus on deepening relationships with the high value customers;
8.    Reduce overall cost and shift cost and investment from non-value-added activities to benefit customers;
9.    Outperform competitors by delivering superior customer benefits while avoiding price-based competition;
10.    Ensure timeliness and handle customer’s complaint properly;
11.    Fully embrace SCB Way and ensure implementation in the sub-branch.

Key Responsibilities

People & Talent*
-    Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
-    Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
-    Employ, engage and retain high quality people, with succession planning for critical roles.
-    Responsibility to review team structure/capacity plans.
-    Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.

Risk Management*
Operations & Compliance Management
1.    Actively build and develop banking business based on economic development policies of the country and credit policies of the bank;
2.    Strictly follow and ensure endeavors by the sub-branch comply with PRC laws and regulations and with current and forthcoming regulations, ordinances and provisions issued by CBRC and other regulatory authorities;
3.    Strictly follow and ensure endeavors by the sub-branch comply with current and forthcoming internal rules and with the code of conduct issued by the Company and SCB Group;
4.    Must comply with their respective Money Laundering Prevention Procedures and be alert at all times to unusual or possibly suspicious customer activity, and should report any suspicious activity to AML Surveillance Team and line manager as well as directly to the Country MLPO in urgent or exceptional circumstances;
5.    Ensure team awareness of all relevant regulations and internal Risk & Compliance policies and procedures; ensure all Regulatory, Group Policies are adhered to in the sub-branch and proper risk controls are in place;
6.    Enforce policy and procedures in breaches and potential breaches;
7.    Sign on behalf of the sub-branch agreements, contracts or documents related to sub-branch business;
8.    Ensure effective communications with business units and functions; participate in City MANCO and City BORG; assist city branch manager in managing routines at city branch;

9.    Other endeavors related to daily business and operations.
10.    Under the leadership of the City General Manager: to manage and coordinate the implementation of AML and fraud risk control measures at sub-branch level as required,  ensuring that these control measures will be put in place and operated in an effective manner and that staff’s awareness on AML and fraud will be enhanced through regular trainings.
11.    Under the leadership of the City General Manager: to support and provide assistance in any AML and fraud prevention related program, staff training or any other AML and fraud prevention related activities that may be required.
12.    Under the leadership of the City General Manager: to escalate and report any significant AML issues and fraud incidents to senior management including the Head, FCR/Country MLPO for investigation, mitigation and resolution, and to report AML suspicious transactions in the first instance to relevant business MLPO and Country MLPO.

Key Responsibility

Governance
Ensure that all staff in the sub-branch fulfills compliance requirements stipulated by Group and local regulators, and that all audits and inspections (internal and external) are concluded with satisfactory results; 
Governance
1.    Ensure that all staff in the sub-branch fulfills compliance requirements stipulated by Group and local regulators, and that all audits and inspections (internal and external) are concluded with satisfactory results;
2.    Mitigate all potential operational risks;
3.    Oversee the proper functioning and management of all systems, operations and premises related matters;
4.    Drive product and business license related applications involving Compliance in the sub-branch.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead the [country / business unit / function/XXX [team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * 
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    [Insert local regulator e.g. PRA/FCA prescribed responsibilities and Rationale for allocation].
[Where relevant - Additionally, for subsidiaries or relevant non -subsidiaries]
•    Serve as a Director of the Board of [insert name of entities]
•    Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) 

Skills and Experience

<Copy skills and experience from Job Description>

Qualifications

1. Familiar with and abiding by the Chinese laws, regulations and rules;
2. Having the professional ethics, morality, integrity, reputation, a good compliance record and no record of misconduct;
3. Having a university or higher educational background, having the professional knowledge, working experience and management capabilities required by his or her post;
4. Having the professional qualification/ licenses required by his or her post, including but not limited to Qualification Certificate for Insurance Salespersons, LMF(local/China Mutual Fund)
5. Have over four years of working experience in financial activities or over six years of working experience in relevant economic activities (including over two years of working experience in financial activities);
6. Having the independence required by his or her post;
7. Solid years of related banking experiences with at least several years in managerial role;
8. Strategic thinking with an entrepreneurial mindset to start and expand a business;
9. Excellent relationship building skills to anchor customer and government officials as well as regulators at the senior level;
10. Good familiarity with bank operational procedures;
11. Strong marketing skills and a thorough knowledge of financial products and services. Sound knowledge of equities markets, unit trusts and other personal investment services;
12. Excellent communications, presentation and negotiation skills;
13. Excellent leadership qualities to motivate the team.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.