Job Summary

Strategy

• Awareness and understanding of the Group’s business strategy and model appropriate to the role. 

Business

• Awareness and understanding of the wider business, economic and market environment in which the Group operates 

Processes

• Perform day-to-day operations, such as  Loan Amendment etc HK mortgage related process according to DOI and relevant procedure within the risk and control framework 
• Execute and monitors workflow to ensure that processing/ documentation is delivered in accordance with required Standards. 
• Contributing ideas for improvements of processes and procedures.
• Support and encourage others to practice in professional manner that reflect HK Mortgage’s service quality.
• Ensure to report line manager all irregular issues and potential risks at the first time.
• Support CN / HK business according to business requirements and team arrangement.
• Ensure consistent delivery of high quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency/accuracy standards and good business processes / judgment.

About our Retail Banking Team

The Retail Banking team supports our Private Banking business to deliver an outstanding service to their clients. Our client-first mentality means we approach work with a growth mindset by encouraging our team to continuously improve the way we do business by challenging the status quo and being change champions. Working across three operational excellence hubs, we have highly skilled teams with deep technical knowledge in daily banking and a breadth of interchangeable and transferable skills. As we operate in such diverse environments, we encourage our teams to bring their whole selves to work, and encourage mobility across teams and geographies, which supports individuals to build their skills, knowledge and grow their career.  
  
About our Transformation, Technology & Operations Team

Our Transformation, Technology & Operations (TTO) team is the powerhouse for the Bank. We aim to go further, faster, to ensure we're agile and ready for tomorrow, today. Our diverse network enables us to innovate and build banking solutions that support communities to prosper. We're a place where talented people are encouraged to grow, learn, and thrive, to drive their own career journeys, to reach their full potential. 

When you work with us, you’re protecting the reputation and legacy of a 170 year organisation and building on it. We’re driven by progress and continuously evolving to ensure we’re agile and ready for tomorrow, today.  
 

Key Responsibilities

• Network internally with colleagues to solve issue and improve efficiency. 
• Continue to seek improvement in team and operational process to achieve service and performance excellence. 
• Be a catalyst and a key team member in driving team activities. 
• Money Laundering Prevention
• Responsible for any Money Laundering & Suspicious Transactions. Responsibilities also include the reporting of any suspicious transactions. 
• Ensures that appropriate internal controls are in place and operating effectively.
• Staff should follow the code of conduct strictly, ensure the client information is secured and protected from leaking.
• Achievement of 105% productivity on daily basis;
• Achievement of processing turnaround standard, no breach of SLA;
• Achievement of accuracy standard, on a monthly basis, no less than 99.95%.
• Achievement of a mix of 70% learning on-the-job, 20% learning from others and 10% formal learning; Meeting of performance objectives for self;
• Contributing ideas for improvement on processes, procedures.
• Update performance records and (complete day end recon timely)

Risk Management

• The ability to interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures

Skills and Experience

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Achieve the outcomes set out in the Bank’s Conduct Principles. Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• HK RBSnT - NFS Loan Maintenance

Our Ideal Candidate

• College English Test Band 4 (CET-4)
• Bachelor’s degree or above

Role Specific Technical Competencies

• English Communication and Excel

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.