Job Summary

Strategy
•    Understands the strategies and priorities of the organization
•    Able to execute given actions that will contribute towards achieving business strategies
•    Generating action plans for strategy implementation
•    Incorporate own creativity and innovation into the assignments and develop the work product further.
•    Take initiative and liberty to implement improvements in assignments, fostering innovation and enhancing outcomes.

Business
•    Able to perform Operations work which are straight forward and repetitive
•    Has basic understanding of processes and products
•    Should possess basic knowledge of Card Dispute handling
•    Possesses and applies strong expertise to his area of work
•    Keeps up to date with changes to products and  processes
•    Should be aware on the process changes communicated by TL / Unit Manager

Processes
•    Able to quickly adapt to changes with regards to process, projects etc
•    To positively respond to the pace of change and able to execute given tasks and actions in order to meet business goals.
•    Deliver required output in TAT and Accuracy
•    To ensure that all Instructions related to unit are processed within the agreed timeliness and accuracy as specified in the SLA with country 
•    Processing and decision making as per the Process Note / Departmental Operating Instructions manual and group standards as applicable
•    To ensure that errors highlighted are rectified or reported on the same day of errors identified.
•    To report / escalate exceptions to the Supervisors
•    To identify and report all exceptions on non-compliance with standard controls
•    To identify and report all weaknesses inherent in the standard controls
•    To report system/applications issues on time
•    To exercise complete discretion in decisions on the responsibilities vested and other tasks assigned.  
•    To always perform while balancing risk with innovation.
 

Key Responsibilities

People & Talent
•    Able to cooperate and work as a team in an open and approachable style.
•    Be good team player taking team’s goals in to consideration.

Risk Management
•    Understands what the various risks are at maker level and some of the mandatory actions that need to be performed. 
•    Escalates issues to senior management within parameters of role
•    Describes the fundamentals of operations risk 
•    Comply with Group / Country Guidelines and adhere to the relevant Controls and Checks
•    Take ownership for the identification of the risks and rectify as necessary depending on the circumstances.
•    Money Laundering Prevention
-    Responsible for any Money Laundering & Suspicious Transactions. Responsibilities also include the reporting of any suspicious transactions. 
-    Ensures that appropriate internal controls are in place and operating effectively.
•    Staff should follow the code of conduct strictly, ensure the client information is secured and protected from leaking.

Governance
•    Ensure adherence with relevant laws, regulations, and internal policies.

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

•    Able to put forth areas of concern and assistance required from Countries for improvement in operations
•    Understands concerns and needs of the stakeholders
•    Asses ones work and processes by their impact on stakeholder's concerns.
•    Being able to give confidence to stakeholders that their interests are protected.
•    In the event of any unforeseen incidents, proactively manage flow of information to stake holders and reassure with concrete steps that all in control
•    Work closely with leadership, department heads, and external stakeholders to ensure alignment with organizational goals.
 

Qualifications

• English    
• Dispute knowledge    

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.