Job Summary

• Director of Governance Services (Property, People & Projects) will be responsible for Organizational Design, Property Footprint, Ways of Working (WFH strategy), location strategy, talent acquisition, skills of the future, Fit For Growth (FFG) People Stream support on strategic initiatives including coordination on key initiatives and over various phases for T&O Governance. This role will ensure that our governance practices in circa. 30+ projects across Technology and Operations are robust, consistent, and aligned with industry best practices, 

Key Responsibilities

Business & Strategy
• Support the T&O strategy for people, vendor, workforce and locations.

• Support the Head of Governance Services to deliver the effectiveness of the operational excellence agenda primarily through close partnership with CRE on property optimisation and allocation. This also requires close collaboration with the Lead for Cost and Efficiency, as well as Workforce & Performance Management. Note, MI associated with what-if analyses for Property footprint, utilization, and behavior change / trend for the work force are amongst many deliverables.

across the function.

• Preparation for, and facilitation of, “critical path” strategic meetings with a view to ensure delivery of intended outcomes in the most efficient and effective manner in relation to cost.

• Support the Head of Governance Services in setting frameworks and guidelines for the BPM Community of Practice to foster collaboration and share best practices.
• Develop metrics and track KPIs for management actions and for reporting as / when required.
• Support for preparation of various strategy packs for Management.

• Influences the T&O delivery responses and solutions to critical business problems.

• Forge deep relationships with T&O business lines to ensure understanding and alignment of T&O strategy.

• Drive the development and adoption of common foundation systems, components and services to be used by different businesses/ functions/ geographies.

• Maintenance of the T&O Governance Service catalogue and champion our services across T&O.

• Partner with the Banks Group Strategy team to ensure alignment between the Group Technology and Operations Strategy and the broader bank’s Group Strategy, ensuring alignment of key pillars and outcomes.

• Execute new change initiatives working with several internal and external stakeholders.

• Provide support to prioritise Change and cost out initiatives and conceptualise the framework.

• Sustain focus & communication of various initiatives to senior members of the Management team.

• Ensure proper visibility and branding of T&O Governance and the broader T&O Business team within and outside the organisation.

• Ensure regular/relevant reporting from Governance office.

• Communicate relevant messages to specified groups from Governance office.

Governance

• Coordination/orchestration of governance deliverables or commitments directly involving the heads with a view to actively manage any conflicting interest and views to create alignment towards common T&O MT agenda and goals, particularly around financials.
• Support the effective delivery of the operational excellence agenda through management of infrastructure and the people agenda (including resourcing, capability and capacity and demand & supply).

• Close collaboration with HR on employee initiatives targeted for T&O. Strong coordination across Bank (specific HR teams, Strategy, FFG, etc.) to develop and support People Strategy and to meet new challenges for the Bank.

• Strong PM skills in driving governance in c. 30 projects across T&O from change initiatives to BAU.
• Originating and updating of various strategic documents (PPT, Excel, Word etc) for key meetings on an adhoc basis, especially for project governance.

• Support the establishment and operation of an internal control framework to provide management the necessary assurance by conducting proactive assessments on agreed frequency for all critical governance forums.
• Evaluate the impact of new and changing firm-wide / industry wide / governance requirements and enhance the governance framework on an ongoing basis to maintain its adequacy.
• Regularly support the internal Governance Forum to demonstrate robust management control approach & awareness.
• Ensure necessary management awareness and focus to critical issues / actions originating from all group governance forums, particularly relating to Financials.
• Provide support for identification of Management metrics applicable to the Senior Manager & the management team, particularly relating to Financials.

People & Talent
• Lead through example and build the appropriate culture and values. Sets appropriate tone and work in collaboration with risk and control partners.
• Ensure the provision of ongoing training and development.
• Create a motivational and challenging environment which is conducive to creativity and performance with customer centricity in mind.

Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures 
• Responsible for building a culture of good conduct
• Embed Here for good and Group’s brand and values in the team 
• Support the T&O Governance Services Team to achieve the outcomes set out in the Bank’s Conduct Principles: 

Qualifications

Experience
•    10+ years in regulatory engagement, regulatory horizon-scanning, risk governance, non-financial risk management, or related field.
•    Track record of helping manage regulatory engagements, particularly regulators in key markets (e.g., PRA).
•    Prior experience performing regulatory horizon-scanning or related activities preferred.
•    Prior experience managing regulatory requests for information advantageous.
•    Familiarity with regulatory expectations on technology risk, information & cyber-security, operational resilience, data & AI, and third-party risk.

Qualifications
•    Bachelor’s or master’s degree in risk management, Law, Business Administration, Technology, or a related field.
•    Understanding of managing regulatory change, especially as pertains to technology, information & cyber security, operational resilience, data & AI, and third party in a large (financial) institution beneficial.

Skills and Experience

• 10+ years in analytics and project management, with extensive exposure to metrics, what-if analyses, project and stakeholder management in an international firm, preferably in Financial Services.
• Track record of strong stakeholder management skills, and ability to influence workstreams and working groups to ensure good project governance, and to deliver a common and strategic goal.

• High proficiency in management metrics and key performance indicators, especially relating to people, property, and project governance.

• Understand and experience in top-down and bottom-up approaches in change management and associated challenges on execution.

• Highly quantitative and with demonstrated ability to design and deliver the effectiveness of the operational excellence agenda primarily through close partnership with CRE on property optimisation and allocation. Prior experience on location strategy at the business and function level preferred.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.