Job Summary

•    The Associate Director, Technology & Operations (“T&O”) Regulatory Reporting and Tooling supports the Global Head, T&O Governance in driving regulatory engagement, tracking regulatory commitments, and managing regulatory requests for information (“RFI”) across T&O, including Technology & Architecture (“T&A”), Information & Cyber Security (“ICS”), Data and Resilience. This role helps ensure that T&O engages with our key regulators and provides high-quality, consistent regulatory responses aligned with the Group’s strategic objectives. 

•    The Associate Director, T&O Regulatory Reporting and Tooling plays a key role in regulatory horizon scanning, ensuring T&O is abreast current and emerging regulatory requirements in T&A, ICS, Data and Resilience. The role is also responsible for driving the strategic uplift of T&O’s regulatory tooling, including continuous improvements to the key tool for RFI management, AIR Leap. The incumbent is critical in ensuring T&O remains compliant with the Bank’s Standard for Managing Regulatory Change (“MRC”) and adopts MRC processes and systems that are aligned with, and interfaced into, the pan-Bank MRC tooling, processes, and governance. 

•    By driving a cohesive and proactive regulatory engagement and horizon scanning, the role strengthens risk management, enhances compliance with global standards, and ensures T&O’s position as a trusted function in regulatory and governance matters.

Key Responsibilities

Strategy
•    Supports the Global Head, T&O Governance in developing and executing a regulatory engagement strategy that aligns with the objectives of T&O, covering all verticals: Technology and Architecture (“T&A”), Information & Cyber Security (“ICS”, Data & AI, Resilience, and Chief Information Officers.
•    Helps ensure alignment of regulatory requirements with T&O’s strategic transformation agenda, including modernization, data governance, and resilience initiatives.
•    Maintains a comprehensive understanding of T&O’s risk profile, current regulatory requirements and emerging regulatory trends for technology, ICS, data & AI, resilience and third party, to anticipate and address challenges effectively.

Business
•    Supports the Global Head, T&O Governance in defining and executing a pro-active regulatory engagement plan which drives a consistent and timely understanding of the T&O strategy, focus areas, risk profile, challenges, and achievements.
•    Responsible for monthly tracking of key regulatory commitments and meetings (e.g., PRA, FCA) for T&O, in partnership with the T&O Governance team. 
•    Responsible for monthly tracking of regulatory requests for information (“RFI”) for T&O, in close collaboration with existing Technology and ICS RFI management teams.
•    Responsible for managing T&O regulatory RFIs (excluding PRA and FCA) on AIR Leap, the bank’s strategic platform.
•    Responsible for monthly tracking of critical regulatory engagements for T&O.  
•    Ensures T&O remains compliant with the Bank’s Standard for Managing Regulatory Change (“MRI”) and adopts MRI processes and systems that are aligned with, and interfaced into, the pan-Bank MRC tooling, processes, and governance.
•    Helps drive an accurate, coherent, and consistent narrative across key regulators and bank-wide Risk committees.
•    Identifies any areas which may adversely impact our relationship with key regulators. Actively manage these areas through planning, tracking, governance reporting and escalation in order to drive their successful delivery and prevent any adverse impact on our regulatory relationships.
•    Works to the highest quality standards regarding execution discipline and attention to detail, being able to demonstrate proven meticulous execution discipline.

Processes
•    Ideates, designs, and performs the regulatory horizon scanning process for T&O, to support the execution of the T&O Strategic Plan.
•    Performs quarterly regulatory horizon scans to ensure T&O is abreast current and emerging regulatory requirements across technology, ICS, data & AI, resilience, and third-party management.
•    Tracks critical regulatory engagements for T&O. 
•    Tracks T&O regulatory commitments and meetings.
•    Tracks regulatory requests for information (“RFI”) for T&O, manages T&O regulatory RFIs (excluding PRA, FCA) on AIR Leap, the bank’s strategic platform.
•    Helps establish robust working relationship and collaboration with T&O stakeholders, and critical stakeholders outside of T&O (e.g., OTCR, regulatory bodies).
•    Drives the strategic uplift of T&O’s regulatory tooling, including continuous improvements to the key tool for RFI management, AIR Leap, and the migration of the tool to the strategic platform, Service Bench. 
•    Drives the adoption of the pan-Bank Managing Regulatory Change (“MRC”) Standard, processes, and systems in T&O; ensures T&O remains compliant and adopts MRC processes and systems that are aligned with, and interfaced into, the pan-Bank MRC tooling, processes, and governance.

People & Talent
•    Continuously enhances collaboration with key T&O and non-stakeholders, fostering a culture of knowledge sharing, continuous learning, and high performance.
•    Helps embed a culture of accountability, ensuring T&O teams understand and take ownership of their responsibilities as pertains to managing regulatory change.
•    Leads through example and builds the appropriate culture and values. Sets appropriate tone and expectations for the T&O teams and works in collaboration with the function’s partners.

Risk Management
•    Partner with T&O stakeholders to identify, assess, and mitigate regulatory risks across multiple verticals, with a focus on technology, cybersecurity, data, and resilience risks.
•    Implements processes to ensure the timely escalation of risks that may impact regulatory relationships or regulatory commitments.

•    Collaborates with T&O leaders to enhance regulatory risk awareness and ensure alignment with the Group’s risk appetite and policies.
•    Effectively and collaboratively identifies, escalates, mitigates and resolves risk, conduct and compliance matters.

Governance
•    Supports the Global Head, T&O Governance in ensuring an appropriate governance framework for regulatory engagement and for managing RFIs is adopted in T&O. 
•    Responsible for the delivery of regulatory governance reports as required.

Regulatory & Business Conduct
•    Displays an exemplary conduct and lives by the Group’s Values and Code of Conduct. 
•    Takes personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. 
•    Effectively and collaboratively identifies, escalates, mitigates and resolves risk, conduct and compliance matters.

Key stakeholders
•    Global Head, T&O Governance and management team
•    Global Head, T&O Risk & Control (Interim) and management team
•    COO T&O and CIO Information Security & Data and management team
•    T&O Management Team
•    Group Chief Risk Officer (GCRO)
•    Global Head of OTCR and Management Team
•    Group Internal Audit (GIA)
•    Regulatory Liaison Team

Qualifications

Experience
•    10+ years in regulatory engagement, regulatory horizon-scanning, risk governance, non-financial risk management, or related field.
•    Track record of helping manage regulatory engagements, particularly regulators in key markets (e.g., PRA).
•    Prior experience performing regulatory horizon-scanning or related activities preferred.
•    Prior experience managing regulatory requests for information advantageous.
•    Familiarity with regulatory expectations on technology risk, information & cyber-security, operational resilience, data & AI, and third-party risk.

Qualifications
•    Bachelor’s or master’s degree in risk management, Law, Business Administration, Technology, or a related field.
•    Understanding of managing regulatory change, especially as pertains to technology, information & cyber security, operational resilience, data & AI, and third party in a large (financial) institution beneficial.

Skills and Experience

•    Regulatory Environment - Financial Services
•    Regulatory Affairs and Regulatory Change Management
•    Analytical Thinking
•    Stakeholder Management
•    Risk Management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.