About our Technology Operations and Support Team

Our Technology Operations & Support team are the backbone of our organisation. Driven by talented people who are constantly striving to ensure the highest levels of customer satisfaction, this team build efficient processes, ensure that we consistently provide a quality service, and are responsible for implementing new technology and tools to help achieve this. You’ll be part of a global, purpose-led business with the resources to support your unique career aspirations. This is your opportunity to solve complex problems, drive innovation and change, to help us achieve our strategic ambitions. 

About our Technology and Operations Team

Our Technology & Operations (T&O) team is the powerhouse for the Bank. We aim to go further, faster, to ensure we're agile and ready for tomorrow, today. Our diverse network enables us to innovate and build banking solutions that support communities to prosper. We're a place where talented people are encouraged to grow, learn, and thrive, to drive their own career journeys, to reach their full potential. 
When you work with us, you’re protecting the reputation and legacy of a 170 year organisation and building on it. We’re driven by progress and continuously evolving to ensure we’re agile and ready for tomorrow, today.  
 

Key Responsibilities

1. CMDB Strategy and Implementation
Architect and implement a scalable Configuration Management Database (CMDB) aligned with business objectives and industry best practices on JIRA.
Design and establish automated discovery mechanisms for accurate asset data collection
Develop integration frameworks with ITSM tools, cloud platforms, and enterprise systems
Create and maintain CMDB data quality metrics and KCIs and KPIs.
Establish governance frameworks for CMDB change management and data stewardship
Design and maintain Configuration Item (CI) relationship mapping
2. Asset Lifecycle and License Management
Develop and implement comprehensive asset lifecycle management strategies
Create and maintain EOS/EOL tracking systems with automated alerting mechanisms
Establish vendor management processes for software and hardware assets
Implement software license optimization strategies and compliance monitoring
Design automated license reconciliation processes
Develop cloud asset management strategies including cost optimization
Create disposal procedures ensuring data security and environmental compliance
Implement automated procurement workflows integrated with asset management systems
3. Asset Criticality and Risk Management
Execute asset security classification review programs
Implement automated compliance monitoring for critical assets
4. Asset Intelligence and Quality Assurance
Design and implement automated asset discovery and validation processes
Develop data quality frameworks with automated validation rules
Create asset intelligence dashboards and reporting systems
Implement predictive analytics for asset lifecycle management
Establish asset utilization monitoring and optimization processes
Design and maintain asset cost allocation models
Implement automated reconciliation processes
Develop asset performance metrics and KPIs
 

Technical Skills

JIRA
Business intelligence tools
Automation and integration platforms
Scripting languages (Python, JQL)
 

Preferred Qualifications

ITAM (IT Asset Management) certification
CITAM (Certified IT Asset Manager) certification
ITIL 4 Expert certification
Experience with JIRA
Knowledge of cloud platforms (AWS, Azure, GCP)

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.