Job Summary

The role is a technical team lead for the File Storage Domain and be a member of the Global Storage & Backup management team at Standard Chartered Bank. It is a senior role that requires experience with engineering, deploying and supporting File Storage solutions but has led a team in the past, preferably across geographic locations.  Open to experiences in industries outside of banking.

Key Responsibilities

Strategy
•    Awareness and understanding of the Group’s business strategy and model appropriate to the role.
•    Identify & recommend new products or technology that can add value to the organization and align to the storage strategic goals
•    Work with Security Technology Services to ensure Storage architecture design/solutions can meet bank security standards.
•    Develop RFPs/RFIs, oversee product evaluations, coordinate product selections, ensuring pricing, terms and conditions meet bank IT standards

Business
•    Awareness and understanding of the wider business, economic and market environment in which the group operates.
•    As a critical technology service for the bank, ensure Storage architecture design have high availability to remains stable and performing optimally 
•    Gain a deep understanding of business objectives and priorities. 

Processes
•    Ensure that Storage Engineering complies with the Technology Services processes within the Architecture Framework.   These include Security Architecture & Capability Authority (SACA), Technology Services Technology Council (TSTC) and Infrastructure Architecture Standards.
•    Ensure the team always follows operational best practices. Ensure the highest levels of ownership, accountability and service are maintained within the team.
•    Review, uphold and enforce all Bank technical, security, quality, and engineering standards on supported products.
•    Ensure compliance with Bank ITSM processes such as Incident, Change and Problem Management
•    Manage Storage product lifecycle (support dates, investment status), features, bugs, CVE’s and security standards.

Risk Management
•    Proactively identify risks and issues or react to them in a timely manner to minimise any potential impact. Create and implement remediate plans to resolve any non-compliance.
•    Support auditory, regulatory and risk and compliance initiatives that contain deliverables related to the Storage Engineering. 

Governance
•    Take personal responsibility for understanding the risk and compliance requirements of the role. 
•    Understand and comply with, in letter and spirit, all applicable laws and regulations, including those governing anti-money laundering, terrorist financing and sanctions; the Group’s policies and procedures; and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk and compliance matters. 
•    Embed the Group’s values and code of conduct to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees’ form part of the culture.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
•    The Architecture team
•    Storage Domains – File, Block, Object and Backup and Recovery
•    Business and Application Teams
•    Operational Risk Management
•    Other interfacing technology teams related to Storage – including, but not limited to, Network, Data Centre, UNIX Platform, Windows Platform, Storage and Backup, Active Directory and Security
•    Onsite Technology Services
•    Country Technology Management

Other Responsibilities
Embed Here for good and Group’s brand and values in China, Storage Team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

•    Serve as the File Storage lead, providing strong guidance to the team and direction in all aspects of NAS design and support, asserting one’s technical authority to reach successful outcomes.
•    In-depth technical knowledge of File Storage products such as NetApp product suite and technologies, and Dell Isilon
•    Ensure the global NAS estate is available, performant, stable and resilient, and delivers to expected service levels.
•    Oversee routines and failures but periodically participate in out of hours support to fulfil production and project needs as required.
•    Being accountable for initiatives and projects, and comfortable playing as both the technical and people lead
•    Leading initiatives that will harness automation technologies wherever possible to simplify and increase efficiencies.
•    Work closely with peers in the Storage and Backup Team to engineer solutions, develop designs, new products, standards and roadmaps.
•    Perform ad-hoc capacity and performance sizing exercises, demonstrating sound judgement, and giving coherent and presentable recommendations with clearly defined outcomes.
•    Deploy, build, test and integrate new assets into production, complying with the Bank’s procedural, technical and security standards.
•    Leading the team on several activities such as data migrations, demonstrating a sound awareness of the migration flow, prerequisites and dependencies, testing, success criteria and risk mitigation. Deliver successful migrations with zero incidents.
•    Exercise advanced troubleshooting skills when responding to incidents, including major incidents and escalations; act as the incident situation-lead to lead collaborative efforts to successful resolution.
•    Participate in the on-call rota for mgmt escalations and major incidents.

Qualifications

•    Education - Bachelor of engineering
•    Languages - English

Skills and Experience

•    In this role you will need knowledge of NetApp ONTAP 9, Hardware and Snap mirror data protection and Dell Isilon
•    Skill with S3 Object Storage solutions and integration
•    Technical knowledge of SAN Storage (Hitachi/Pure/Dell) 
•    Technical knowledge of Backup (Cohesity/Networker/NetBackup/Arcserve) 
•    Architecture, design, implementation and support of Storage Solutions
•    Storage Security and Standards
•    Software skills in Python with experience in Scripting – BASH, KSH, PowerShell 
•    Understand and be proficient with Automation using REST API or CLI integration

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.