Job Summary

As a Data Analyst (business translator) in our cross-functional squads, you will work closely with Product Owners and technology teams in driving the outcomes of the squad to deliver on their objectives and key results. You will work closely with the Product Owners in creating data/business requirements to achieve business goals and develop the overall product roadmap. You should have knowledge and experience in AI, /Machine Learning/Advanced analytics and have experience in driving digital transformation projects in Financial Services.

We are looking for a talented and enthusiastic prompt engineer (business translator) to join our team and play a crucial role in unlocking the potential of our AI solutions. You will be responsible for designing, crafting, and optimizing prompts that guide our AI systems to generate accurate, informative, and creative outputs. This role demands a unique blend of creative writing skills, technical expertise, and analytical thinking to push the boundaries of AI-powered language generation. We are looking for talented individuals who have functional and operational expertise. You must be a strong communicator who builds trust-based relationships within the squad and amongst stakeholders. You will be expected to work across English, Traditional Chinese and Simplified Chinese large language models across the bank’s use cases for the various markets in the bank.

The candidate should possess 5-10 years of experience in Financial Services (in areas such as Wealth Advisory, RM Co-pilot, Agent Assist and KYC). The candidate should have proficiency in Data & Analytics, Recommendation systems, which include Rule based, Decision trees, advance analytics, and machine learning, as well as strong understanding of data platforms and data interfaces

Responsibilities

• Collaborate with business stakeholders to understand their needs and translate them into detailed GenAI use case requirements.
• Work closely with data scientists and AI developers to ensure the technical feasibility and successful implementation of AI solutions.
• Create Data/Business requirements and follow through with walkthrough with Technology team for functional implementation.
• Create use cases / framework around the analytics space (e.g. AI / NLP / NLU).
• Data preparation for scenario testing.
• Crafting AI prompts to get desired outputs. Using your human judgment to identify what’s lacking in AI-generated output and then refining prompts to optimize output.
• Validating outputs are in line with expected controls and constraints.
• Testing and analysing outputs from the AI LLM models, by experimenting with different prompts. Considering the ethics, cultural sensitivity, fairness, and bias involved with a prompt and the output it enables.
• Embedding AI prompts into applications and software for use in automating complex or repetitive tasks.
• Support the Product Owners for implementation of digital advisory tools from ideation, design, development, and adoption.
• Identify, refine, and document business requirements throughout the life cycle of implementation.
• Design and develop platform and supporting data sources/interface.
• Perform analysis and prepare test cases covering various scenarios.
• Participate in UAT and ensure contribution towards successful delivery/implementation.
• Ensure proper documentation and sign off from stakeholders are properly maintained.
• Liaise with key stakeholders, cross-functional team, reporting teams and with application vendors as applicable.
• Maintain timely & Quality delivery of all tasks / activities assigned.
• Communicate efficiently the business process requirements to IT staff, program staff and stakeholder.

Qualifications

•           Experience with Generative AI technologies and prompt engineering and RAG pipeline.

•           Experience in programming languages such as Python or R.

•           5+ years in Digital banking initiatives especially on Mobile Banking, Online Banking, RM dashboard, or any other digital channels or devices

•           Experience in client personalization, digital analytics and recommendation systems

•           5+ years in Digital & technology implementations, preferably in a large wealth management organization, handling complex implementations.

•           Experience with dealing with emerging technologies, proofs of concepts, driving pilots, and product evaluations utilizing innovative client engagement technology.

•           5+ years Product Delivery Experience.

•           Proven experience in Scrum or similar Agile development methodology.

•           Be a self-starter that thrives in the face of challenge, clearing obstacles with a resourceful and creative approach to problem-solving.

•           Understanding the Customer Experience design and user experience principle

•           Expertise in external vendor and product management.

•           Document processes, models, and workflows for future reference.

•           Provide training and support to team members on AI tools and techniques.

Skills

•           Strong intellect with superior analytical, problem solving and decision-making skills.

•           Strong interpersonal skills with the ability to collaborate with multi-functional, multi-cultural, multi-product teams to achieve superior results.

•           Strong communication skills – oral, written and presentation to explain complex or technical issues for a broad audience.

•           Strong ability to map the client requirements into functional specifications.

•           Experienced with designing customer journeys.

•           Experienced with design and delivery of Digital applications such as Mobile applications.

•           Experienced with innovative projects / Proof of Concepts (PoC) using Analytics, AI and NLP technologies.

•           Experienced with managing delivery with scrum masters, technical developers, and architects.

•           Ability to manage the effective planning, implementation, evaluation, and sustainment of product backlogs, to ensure the achievement of anticipated benefits, using Agile methodology.

•           Good understanding of wealth management products and investments

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.