Job Summary

The Control, Process & Governance Specialist strengthens the COO function’s control environment by designing, governing, and continuously improving end-to-end processes, operational controls, and risk governance routines. 

The role ensures key COO activities are resilient, well-controlled, audit-ready, and aligned with regulatory expectations, while enabling process efficiency through standardisation, automation, and data-driven monitoring. Acting as a connector across COO, Risk, Compliance, Technology, Audit and business stakeholders, this role drives control effectiveness, issue remediation, and sustainable operating discipline. 

Key Responsibilities

Process Design and Control Enablement
•    Design, implement and maintain fit-for-purpose processes and control frameworks that support safe, efficient, and compliant delivery of business activities
•    Translate policy, regulatory, and governance requirements into practical operational processes embedded within business workflows
•    Ensure controls are proportionate, clearly defined, and aligned to business activities, risk exposure and control standards

Governance Frameworks and Standards
•    Establish and maintain governance frameworks, standards, and operating procedures that promote consistency, transparency, and accountability
•    Support the effective application of governance standards across functions, including documentation, approvals, and decision-making forums
•    Enable clear ownership and escalation pathways for process, control and governance matters

Data, Reporting and Control Monitoring 
•    Implement continuous control monitoring approaches and automate evidence capture where possible
•    Develop dashboards / MI for control effectiveness, issue ageing, incident trends, and operational performance
•    Support oversight and assurance activities by providing clear evidence, reporting, and analysis on control design and operation
•    Partner with stakeholders to remediate control issues and strengthen process effectiveness where required

Continuous Improvement and Operational Excellence
•    Drive continuous improvement in processes, controls, and governance practices to enhance efficiency, effectiveness, and resilience
•    Leverage insights from incidents, reviews, and operational feedback to strengthen frameworks and prevent recurrence
•    Promote disciplined execution and consistent application of controls across the organisation

Stakeholder, Change and Capability Enablement
•    Act as a trusted partner to COO leaders and operational teams, translating governance expectations into day-to-day execution
•    Drive communications, training and adoption plans to embed new standards, controls and process changes
•    Influence cross-functional stakeholders (Risk/Compliance/Technology/Audit) and major change programmes to align on risk outcomes and practical implementation

People and Talent
•    Set direction and drive high performance by translating strategy into clear direction, aligning individual goals to team outcomes and providing regular, constructive feedback.
•    Develop talent and capability through coaching and career conversations that build critical skills, stretch potential and prepare individuals for future opportunities.
•    Lead by example by role-modelling strong risk and conduct standards, exercising sound judgment, and creating an inclusive team culture where diverse perspectives are valued and accountability is owned.

Motivations

•    Energised by building strong, well‑controlled environments where risks are understood, managed and prevented.
•    Motivated by improving how organisations operate over time by making controls practical, proportionate and embedded in the way work is done. 

Skills and Experience

Priority Skills
•    Cross Functional Collaboration
•    Business Acumen
•    Stakeholder Management
•    Financial Risk Management
•    Change Management
•    Problem Solving

Other Skills
•    Regulatory Compliance
•    Process Optimisation
•    Performance Monitor
•    Policy Development
•    Operational Risk Management
•    Negotiating
•    Strategic Planning
•    Trend Analysis

Qualifications

•    Designing and embedding effective processes, controls and governance to support safe, compliant business delivery.
•    Translating regulatory and policy requirements into practical, auditable ways of working.
•    Improving control and process effectiveness through data, insight and cross‑functional collaboration.
•    Business English

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.