Job Summary

As a Product Owner CMPS (Capital Market Products and Solutions) in our cross-functional squads, the candidate will drive the outcomes of the squad to deliver on their objectives and key results. You will build and prioritise the product backlog to achieve business goals and manage stakeholder relationships to align expectation, prioritisation and overall product roadmap.  

Strategy

• The primary purpose of this position is to develop and transform Wealth Capital Markets products capabilities to provide digital channels for both clients and internal users across Private Banking and Retail Banking.
• The Bank is aiming to grow product capability through digital and self-direct channels. This Product Owner (PO) role is to drive the agile technology projects to establish a robust price discovery and execution platform. It is also required to build system interface with upstream systems (e.g. client information check) and downstream systems (e.g. booking trades into core banking platforms) to streamline operation flow and improve users (including clients) experience and frontline productivity.
• As PO, you will develop and maintain a vision for agile technology projects and be responsible for communicating the vision to the scrum team. Be responsible for agile technology projects and features from concept to final implementation.
• As PO you will work with architects, business stakeholders and development teams to ensure that business, quality and functional goals are met with each release. Be responsible for the design, usability, quality and delivery of agile technology projects and features.
• As the subject matter expert, this role is to determine business requirements, review technology project plans from the business perspective, and ensure new technology capabilities are embedded in business processes to deliver benefits. Ensure smooth execution on the ground, and communicate the changes delivered to relevant stakeholders including front office.

Business

• Review and understand key business policies and processes in Wealth Management in offering CMPS products and services to both private banking and retail banking clients. Identify critical pain-points and articulate how planned / in-flight technology projects will solve them.
• As Product Owner (PO), specialized in Digital platforms, should be familiar with the development of CMPS order management/ execution platforms and ensure that it is properly interfaced with multiple downstream booking systems.
• The PO should have strong technical knowhow to improve front office systems performance and expand product penetration according to the business development.

Key Responsibilities

Processes

• The PO is the key decision maker on priorities and design decisions, and work to ensure that all stakeholders are aligned at each stage of the agile development lifecycle (when a new project is created). The PO also needs to understand both the engineering and business side of releases and be ultimately responsible for representing the end user’s needs.
• Provide business input on requirements to the technology project teams. Work with subject-matter experts in product teams, front office and operations on requirements (e.g., a new electronic workflow to simplify layers of checking, or to auto-populate repeated fields in client forms). Prioritise “must have” items vs. “good to have”.
• Review technology plans and design specifications, to ensure business requirements are met and that benefits will be delivered. Identify impact on critical processes within the Bank’s operational risk framework, and work with process owners and project teams to ensure robust controls.
• Work with technology project teams to develop test plans. Co-ordinate business users to test new platforms or technology features that are developed. Ensure final delivery meets user needs.
• Work with stakeholders in the front, middle and back offices to ensure successful “go live” of projects, from the business perspective. Develop training material, co-ordinate briefings, design and execute communication plans. Gather feedback post-implementation, and track benefits captured.
• Participate in project review meetings and identify/highlight any potential issue that may impact project’s cost, timeline and/or scope and work with concerned stakeholders for its early resolution to bring back the project on track
• Conduct periodic briefings to senior management on progress of technology projects, from the business perspective. Highlight issues that require resolution

People & Talent

• Work towards strengthening the performance culture and reinforcement of accountabilities in products. Sharing the technical skills and experience with other team members.

Skills and Experience

Risk Management

• Embed a risk culture that supports the Bank’s strategy and philosophy for the management of risk.
• Ensure that effective arrangements are in place within WM in the region for the prevention of money laundering in line with the Group Policy and Standards, respective country regulatory guidelines and local legal requirements. In particular, ensure that the obligations on reporting suspicious activities are met.
• Ensure that Risk Management matters that are brought to the job holder’s attention are subject to direct remedial action and/or ensure adequate reporting to the relevant Risk Committees

Governance

At all times have an awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead the business to achieve the outcomes set out in the Bank’s Conduct Principles 
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

•    Regional and Country Wealth Management Heads and WM Product Managers.
•    Key markets Segment Heads, IAs and RMs
•    Market/Credit/Operational Risk, Legal, Compliance, Middle Office and COO team

Other Responsibilities

• Perform other responsibilities assigned by Group, Country, Business or Functional policies and procedures
• To achieve annual sales revenue targets
• To achieve other business and non-financial objectives
• To drive the Bank’s strategy and franchise development
• To ensure that the business is conducted in an operationally robust environment
• To ensure compliance with regulations and controls as set by the Bank and external regulatory authorities

Qualifications

• Experience on end-to-end digital product design from ideation till product launch
• At least 5 years Project Management / System Development experience
• Mandatory & developmental role specific and regulatory/compliance bank wide specific
• Product Owner working experience preferred
• Experience with structured products experience preferred
• Relevant degree from reputable university
• Fluent English

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.