Job Summary

We are seeking an Agile Product Owner to lead a cross-functional team in designing, developing, and deploying AI solutions for our wealth and retail banking sectors. You will bridge business stakeholders, users, and technical teams to ensure AI solutions deliver maximum value and align with strategic goals.

The ideal candidate should understand AI concepts, technologies, and practical applications. Experience in platform & API integrations, customer experience optimization, managing RAG (Retrieval Augmented Generation) pipelines, model calibration, and model evaluation is essential. You will work on models across English, Traditional Chinese, and Simplified Chinese languages.

Key responsibilities include defining and communicating the product vision and strategy for AI solutions, developing language models and collaborating with stakeholders to gather requirements and prioritize features. You will maintain the product backlog, lead sprint planning, and ensure the team understands tasks and objectives.

You will oversee the design, development, and deployment of AI solutions, ensuring they meet quality standards and deliver value. Writing clear user stories, focusing on customer experience optimization, and ensuring seamless platform integration are crucial. Tracking and analyzing product performance metrics to make informed decisions is also essential.

Prior experience in AI/ML, emerging technologies, proofs of concepts, driving pilots, and product evaluations using innovative client engagement technology is a huge plus.

Key Responsibilities

Strategy
•    Is responsible for owningOwns the product journey, vision across the entire product life cycle, from inception, validation, build, delivery, run & iteration.
•    Maintains a commercial lens over the product, understand and communicate with relevant stakeholders on the commercial performance metrics and viability of products, and drive its adoption.
•    Is accountable for creatingCreates a transparent, clear, and easy to understand product vision. 
•    Owns the ‘WHY’ and ensure all members of the squad understand and embrace the vision & mission. The why should be closely aligned to the organization’s overall goals and ambitions. 
•    Inspires the squad to continuously thrive in a growth mindset.
•    Sets goals for the squad and create actions plans to target for timely delivery.
•    Owns, maintains & constantly optimizes the product roadmap & product backlog.  

Business
•    Act as an agile Product Owner to develop new AI solutions to drive key wealth and retail banking strategic objectives.
•    Work closely with cross-functional teams, including technology, design, and business stakeholders, to deliver innovative AI solutions. 
•    Using tools like ADO to own and manage the product backlog, prioritize features based on business value, and ensure seamless delivery in an Agile environment.
•    Constantly take feedback, iterate, and improve platform and its adoption.
•    Previously defined product requirements and development roadmap based on functional expertise.
•    Strong communication skills to synchronize tasks, clarify requirements and delivery expectations with stakeholders. 
•    Conducts pre-go-live demos for stakeholders and align necessary support functions to ensure a smooth transition and go-live. 
•    Conducts regular retrospective and review sessions to embed a growth mindset where the squad is constantly looking for ways to improve the way we deliver products. Take learnings and share with the wider PO community.
•    Research vendor offerings, evaluate and make best recommendations.

Skills and Experience

Processes
•    Clearly aligns squad OKRs & KPIs with stakeholders and senior management, ensure these objectives and targets are well understood and aligned to the nature of your product.
•    Communicates and embed the OKRs and KPIs into every aspect of the product life cycle.
•    Identifies and maps the data sources required to validate and measure the performance of the features.
•    Performs post implementation review with squad, define measurement windows and prepare necessary data & metrics.
•    Translate data insights into prioritized product improvements.

People & Talent
•    Coaches & mentor squad members to continuously uplift capability.
•    Fosters a culture based on trust, psychological safety & collaboration. 
•    Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
•    Employ, engage and retain high quality people.
•    Responsibility to review team capacity plans to ensure capabilities are released as per agreement with stakeholders.

Risk Management
•    Awareness and understanding of the main risks facing the Group and the role the individual plays in managing them.
•    Is accountable for ensuring compliance and risk adherence of products and services, engage with stakeholders to ensure necessary controls are adhered to and approvals are obtained. 
•    Identifies all risks and issues that may impact project viability. Track, manage and report them as per the Bank’s standards. 

Governance
•    Adherence to policies and control standards, ensuring compliance and operation within risk tolerance and risk appetite 
•    Maintain awareness and understanding of the regulatory framework in which the Bank operates, and the regulatory requirements and expectations relevant to the role.
•    Responsible for delivering ‘effective governance’ within the deliverables and possessing the ability to constructively challenge relevant stakeholders and teams effectively.
•    Ability and willingness to work through details with relevant control functions in an open and collaborative manner to achieve the desired governance outcome within the bank’s risk appetite. 
•    Work with global teams in Risk, Compliance and COO Office to ensure adherence to the Bank’s Risk framework, in the identification, assessment, mitigation, control and monitoring of risk. 

Qualifications

•    The ideal candidate has a strong background in retail banking, wealth management, and Agile product management, with expertise in digital solutions, data analytics, and AI/ML. You should be data-driven, customer-centric, and skilled at navigating complex banking ecosystems.
•    8 to 15 years of experience in digital and technology implementations, preferably within large wealth management organizations, managing complex projects.
•    8 to 10 years of experience as an Agile Product Owner (or a similar role), with strong skills in maintaining and prioritizing a backlog.
•    Proven experience in AI/ML projects, including model development, deployment, and lifecycle management.
•    Familiarity with AI/ML tools and frameworks, and the ability to translate complex technical concepts into business value.
•    Demonstrated ability to drive AI/ML innovation and integration within banking products and services.
•    Experience with emerging technologies, proofs of concepts, driving pilots, and product evaluations using innovative client engagement technology is a plus.
•    Deep understanding of the AI/ML lifecycle, enabling effective communication across technical, functional, and business contexts with key product users, including data analytics teams.
•    Hands-on experience working with Data Scientists, Data Analysts, and Data Translators in a banking context.
•    Strong understanding of industry trends and client needs, with the ability to create a compelling value proposition and squad vision.
•    Proven track record of leading teams to successfully deliver objectives.
•    Experience in coaching and mentoring team members, providing regular feedback sessions.
Skills 
•    Strong intellect with superior analytical, problem solving and decision-making skills.
•    Strong interpersonal skills with the ability to collaborate with multi-functional, multi-cultural, multi-product teams to achieve superior results.
•    Strong communication skills – oral, written and presentation to explain complex or technical issues for a broad audience.
•    Strong ability to map the client requirements into functional specifications. 
•    Experienced with designing customer journeys

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.