Job Summary

Support the growth and operationalisation of the Insights Design Centre of Excellence (COE) by driving design governance, portfolio management, delivery coordination, and quality assurance across analytics and digital products. 

Key Responsibilities

•    The role is responsible for establishing scalable operating practices, ensuring adherence to design standards, managing stakeholder engagement, and enabling consistent, high-quality user experiences across all analytics deliverables. Working closely with design, analytics, business, and technology teams, the role will help industrialise the end-to-end delivery lifecycle and strengthen the design maturity and delivery effectiveness.

Strategy    
•    Support the development and execution of the Insights Design COE strategy, operating model, and roadmap.
•    Drive adoption of enterprise design standards, reusable frameworks, and best practices across analytics and digital products.
•    Identify opportunities to improve design efficiency, scalability, and consistency through standardisation, automation, and AI-enabled capabilities.
•    Contribute to continuous improvement initiatives that enhance user experience, storytelling effectiveness, and delivery outcomes.
•    Support the evolution of design governance frameworks to align with organisational priorities and future-state delivery models.

Business
•    Partner with business stakeholders, analytics teams, and product owners to understand priorities, demand pipelines, and delivery requirements.
•    Manage intake, prioritisation, and tracking of design engagements across the portfolio.
•    Coordinate delivery activities to ensure timely execution of design initiatives and alignment with business objectives.
•    Develop management reporting and portfolio insights to provide visibility on delivery performance, quality metrics, resource utilisation, and business impact.
•    Support stakeholder engagement and communication throughout the design and delivery lifecycle.

Processes
•    Establish and manage design governance processes, review cycles, and quality checkpoints across analytics products.
•    Maintain and continuously improve design operating procedures, standards, templates, and delivery methodologies.
•    Facilitate design review sessions, stakeholder workshops, and project governance forums.
Monitor project progress, dependencies, risks, and issues to ensure effective execution and delivery.
•    Drive consistency in user experience, visual design, storytelling, and information architecture across all outputs.
•    Support adoption and management of design systems, component libraries, and reusable assets.

People & Talent 
•    Promote a culture of design excellence, continuous learning, and quality-driven delivery.
Coach and guide analysts, designers, and project teams on design standards, storytelling principles, and best practices.
•    Facilitate knowledge sharing and capability-building initiatives across the organisation.
•    Foster strong collaboration between business, analytics, technology, and design teams.
•    Support onboarding and enablement activities for new team members and contributors to the Insights Design COE.

Risk Management
•    Identify and proactively manage delivery, quality, and operational risks associated with design and analytics initiatives.
•    Ensure appropriate controls are embedded within design review and approval processes.
•    Escalate material risks, issues, and dependencies in a timely manner and support mitigation planning.
•    Monitor adherence to agreed standards and quality requirements to minimise rework and delivery delays.
•    Support compliance with organisational policies, accessibility requirements, and user experience standards where applicable.

Governance 
•    Serve as a central governance function for the Insights Design COE, ensuring compliance with established design standards and frameworks.
•    Conduct quality assurance reviews across dashboards, management reports, presentations, and analytics products.
•    Maintain governance artefacts, design repositories, standards documentation, and audit trails.
•    Track and report on quality metrics, review outcomes, adoption of standards, and continuous improvement opportunities.
•    Ensure all deliverables meet agreed experience, design, storytelling, and usability standards prior to release.
•    Support governance forums and leadership reporting to drive accountability and continuous enhancement of delivery quality.

Regulatory & Business Conduct 
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct.
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Achieve the outcomes set out in the Bank’s Conduct Principles: Financial Crime Prevention; The Right Environment. 
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. 

Skills and Experience

Must-have Skills
•    Governance & Control
•    UX Design / Design Thinking
•    Standards & Scaling Capability
Other skills
•    Manage Stakeholders
•    Portfolio & Demand Management
•    Quality Assurance
•    AI & Innovation mindset

Motivations

•    Passionate about designing intuitive, user-centered experiences that simplify complex business processes and create measurable business value.
•    Energized by establishing design standards, governance, and best practices that improve consistency, quality, and adoption across a portfolio of analytics and digital products.
•    Motivated by influencing stakeholders, shaping strategic direction, and building a strong design culture that elevates user experience and insights excellence at scale.

Qualifications

•    Key Experiences: UIUX experience design ; Governance and controls
•    Language: English

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.