Job Summary

Strategy

•    Efficient and effective process design: Continue to design standardised processes at country and within COE/ GBA while optimising for cost and resourcing.

Business

•    Improve client experience and reinvent the future: Collaborate with business teams/ control partners supported with robust technology solutions to achieve overall AO TAT on CAR of NTB TAT <8 days & ETB TAT <2 days for 80% of applications across centres.

Processes

•    Drive a data driven operations. 
•    Develop metrics and build data analytics to track digital origination, STP rate, TAT and productivity of different operations processes
•    Build capabilities to track cost-to-onboard of different products to facilitate optimal business decision & resources allocation
•    Build an operation dashboard with key KPIs covering productivity & capacity to monitor key performance and facilitate early issue identification
•    Achieve the OKRs set for different CJs
•    Adhere to the agreed CST/Audit and deliver sample documents for CST/Audit.
•    Work closely with PvB Frontline and provide constructive advice on the enquiries related to account opening documentations and client profile amendments.
•    Perform independent review to ensure documentations and SOW corroborations of individual and non-individual client are sufficient and in case complex or multiple layer non-individual client to unwrap the structure to identify the documentations requirement for KYC purpose dictated by Group CDD procedures and AML Ordinance. 

People & Talent

•    Continue to develop leadership and talents and build succession plan in different levels
•    Continue to drive well-being agenda in Group CDD team
•    Drive a client-focused culture and build a mindset of end-to-end accountability & ownership for the people leader

•    Drive awareness of the sustainability in the team and embed this strategic initiatives as part of our daily operations. 
•    Upskill staff and develop clear successors to up to 2 downs
•    Improved people engagement – measured by improved scores on My Voice Survey

Risk Management

•    Proactive Risk Management and Governance: Continuously improve Private Banking onboarding quality and increase self-identification of issues to create a culture of proactive risk management 
•    Maintain oversight over outsourced processes covering COE and third party solution providers. 
•    Audit results of >80% Acceptable CE and >90% Established MCA
•    No elevated residual risks for onboarding journey

Governance

•    Maintain High quality of the deliverables
•    Resolve any identified issues promptly, and escalate concerns to management as appropriate to ensure timely awareness of any material concerns
•    Maintain all SCB control standards and implement the Group CDD procedures and AML Ordinance

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

•    CDD Group 
•    CFCC HK and CFCC Poland 
•    FCC HK and FCC Group 
•    Business 
•    BRM 
•    BPM

Other Responsibilities

•    Embed Here for good and Group’s brand and values in China GBA PvB/ CAR, onboarding team)
•    Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures
•    Multiple functions (double hats)
•    Monthly or Quarterly Performance review and should have clear document against agreed KPI for the year, reflect on Score Card, Overall governance/risk/training completions.
•    List out P1/P2/M7/Non M7 incidents/Complaints/Errors tagged against respective individuals and document the same along with performance-based judgement.
•    List out initiatives, change management, standardisation and proactive measures along with performance-based judgement.
•    Clear documentation on areas which the staff is doing good and areas which needs improvement in Success Factor portal
•    Issues (M7 and Non M7) which impacts service delivery, customer experience and transaction reconciliation should be clearly documented along with FADP issuance or Performance Improvement Plan as applicable.

Skills and Experience

•    CDD (client due diligence)
•    AML (Anti money laundering)
•    Microsoft skillset e.g. Word, Excel, Powerpoint
•    CDD (client due diligence)

Qualification

•    Education     -    Strong analytical skills and the ability to support decisions with sound reasoning and clearly articulated justifications
            -    Strong collaboration, communication and stakeholder management skills, with the ability to think laterally and solve problems
•    Training     -    Knowledge in HIKMA/SFC requirements on disclosures is a plus but it is not necessarily required
•    Certifications     -    Certified Fraud Examiner of the Association of Certified Fraud Examiners (CFE US) or
            -    AAMLP, HKIB /  CAMLP, HKIB or
            -    CAMS
•    Languages     -    Excellent written and verbal communication skills in English and Chinese

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.