Job Summary

-    Engage existing business clients in the collection of detailed customer information and supporting documentation required for the completion of Customer Due Diligence (CDD) profile for periodic reviews and reviews which are trigger generated, as well as any other CDD reviews triggered by projects.
-    Review and check for completeness of CDD information and supporting documentation for approval.
-    Act as the focal point for CDD information clarification among RM, customers, CDD operations and Compliance.
-    Participate in CDD related process reviews for business clients with an aim to comply with regulatory or policy changes, as well as to improve customer experience and service turnaround time
-    Performing research, assess and conducting customer contact in strict compliance with all internal and external Know Your Customer regulations and policies with ongoing review
-    Contributing ideas for improvements of processes and procedures.
-    Support and encourage others to practice in professional manner that reflect CPBB Ops HK OB BB PRR service quality.
-    Ensure to report line manager all irregular issues and potential risks at the first time.
-    Fully support team cross support when need.

Service Quality
-    Ensure consistent delivery of high-quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency/accuracy standards and good business processes / judgment.
-    Network internally with colleagues to solve issue and improve efficiency. 
-    Continue to seek improvement in team and operational process to achieve service and performance excellence. 
-    Be a catalyst and a key team member in driving team activities. 
-    Protect the Bank's reputation by knowing the customer and their business, monitoring suspicious behavior, and taking appropriate action in compliance with established policy and guideline
-    Comply with regulatory, Group and the Bank’s requirements for CDD review
-    Money Laundering Prevention
-    Responsible for any Money Laundering & Suspicious Transactions. Responsibilities also include the reporting of any suspicious transactions. 
-    Ensures that appropriate internal controls are in place and operating effectively.

Qualifications

• Client Due Diligence

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.