About our Client Due Diligence Team

Be our first line of defence. Join our Client Due Diligence team and you’ll tackle any potential risks to keep our business safe. From understanding our clients expected banking activities to combating fraudulent ones, the work you do will be complex and interesting. You’ll be trusted to take on challenging projects that stretch your skills, locally and globally. And you’ll experience the opportunities and rewards that come with protecting an international bank with a long history of helping people prosper. 

About our Technology and Operations Team

Our Technology & Operations (T&O) team is the powerhouse for the Bank. We aim to go further, faster, to ensure we're agile and ready for tomorrow, today. Our diverse network enables us to innovate and build banking solutions that support communities to prosper. We're a place where talented people are encouraged to grow, learn, and thrive, to drive their own career journeys, to reach their full potential. 
When you work with us, you’re protecting the reputation and legacy of a 170 year organisation and building on it. We’re driven by progress and continuously evolving to ensure we’re agile and ready for tomorrow, today.  

Responsibilities

• End to End ownership of Request for Information (RFI) / Trigger Risk Review (TRR) cases and pro-actively manage the progress to completion status. Work with high attention and robust connection with RM for TRR review clients

• Engage existing business clients in the collection of detailed customer information and supporting documentation required for the completion of Customer Due Diligence (CDD) profile for periodic reviews and reviews which are trigger generated, as well as any other CDD reviews triggered by projects

• Act as the focal point for CDD information clarification among RM, customers, CDD operations and Compliance. Client contact for RFI and TRR is needed, especially for clients not managed by RM. Participate in CDD related process reviews for individual clients with an aim to comply with regulatory or policy changes, as well as to improve customer experience and service turnaround time. Performing research, assess in strict compliance with all internal and external Know Your Customer regulations and policies with ongoing review

• Support and encourage others to practice in professional manner that reflect CPBB Ops HK CDD HNW TRR service quality. Contributing ideas for improvements of processes and procedures. Fully support team cross support when need.

• Protect the Bank's reputation by knowing the customer, monitoring suspicious behavior, and taking appropriate action in compliance with established policy and guideline. Follow and comply with AML/CDD policies and procedures on CDD review of a full range of financial products which including cash management, trade, treasury, investment, insurance, loan etc. To comply with regulated activities of Relevant Individuals under SFO and Technical Representative under HKFI where applicable

Qualifications

• MS Office (Excel, Word, Outlook, etc.)    
• Communication skills    
• English speaking and writing    

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.