Job Summary

•    Provide local support application for cash management systems.
•    Trouble shooting and solve the production issue, or coordinate the resolution with local and regional teams / or external vendor
•    To conduct the root cause analysis and to identify the permanent solution
•    Response to user requests, incidents and problem on a timely manner
•    Communicate and provide status updates to business user and other stakeholders
•    Escalate issues in an effective manner, ensure issues are reported, tracked timely
•    Raise incident and work closely with incident manager for production problem
•    Implement the release and fix for the production and non-production applications
•    Support change management process and application delivery
•    Support Disaster Recovery Test, live-play and business continuity activities
•    Perform the BAU monitoring on the applications, keep enhance the rules and controls of the monitoring tools, ensure the monitoring is always sufficient.
•    Document operation guide/ procedures, contribute to knowledgebase and cross train to other members

Key Responsibilities

•    Bachelor’s degree or above with IT background
•    A background in banking, especially on cash management systems
•    Strong stills on application support
•    Strong knowledge on MS SQL server, Oracle, MQ, JBoss, Tomcat, WebSphere, monitoring tools, Linux / AIX
•    Good understanding of change, incident, problem management methodologies
•    Good understanding of IT risk and security
•    Strong verbal and written communication skills in English
•    Trouble shooting and problem solving

Qualifications

Application support     
Linux knowledge     
Data Base and SQL skill    

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.