Key Responsibilities

Job Summary

To meet objectives set by the Group, Company & Department through: 

-    To handle China and HK Corporate & Investment Banking client’s query via phone or email or other digital channels.

-    To perform client outreach for incident, bank new initiative or other ad-hoc request to involved clients.

Key Responsibility

• To handle customer cash / channel enquiry received via phone / email / livechat in accordance with defined service standards (Refer SLA).
• To handle proactive notification to client on request basis
• To complete/resolve inquiries correctly with the first contact resolution to avoid unnecessary repetitions.
• To maintain all agreed quality standards to ensure that customer's needs are met all the time & that continued efforts are made to exceed their expectations.
• Carryout ad-hoc responsibilities set by respective Team Leader / Managers from time to time.
• To take necessary tests and training as per Group and Company Requirements.
• Upholding the values of the Group and Company at all times.

• Continuous improvement in productivity to the standards prescribed for the processes from time to time.
• Compliance with all applicable rules/regulations of company and Group Policies.
• Comply with Group Money Laundering Prevention Policy and Procedures to the extent applicable and reporting all suspicious transactions to the Line Manager.

Skills and Experience

Perform day-to-day query handling for China and HK Corporate & Investment banking clients within the risk and control framework 

• Execute and monitors workflow to ensure that incoming query is timely picked up and handled in accordance with required Standards. 
• Contributing ideas for improvements of processes and procedures.
• Keep closely communications with internal stakeholders or support function to ensure a timely resolving with high quality .
• Ensure to report line manager all irregular issues and potential risks at the first time.
• Fully support team cross support when need.

Qualifications

• Bachelor’s degree is preferred 
• CET6, Good English Reading & Writing, verbal English communication skills are also required    
• Teamwork spirit and ability to work under pressure
• Good communication and problem resolving skills  

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.