Key Responsibilities

Client Relationship Management

• Act as the first point of contact for clients, delivering exceptional service.
• Address client concerns promptly and ensure a high level of satisfaction.
• Maintain accurate records of client interactions and follow up on unresolved issues.
• Ensure effective servicing and address clients related to statements , wealth related queries, portfolio statements etc.
• Liaising with internal teams – SME ( ME + Lib) to fulfil any client document related deficiency.
• Completion of investments KTC for clients on relevant portals .

Operational Support

• Coordination for the On-boarding/ setting-up of new accounts/ investments accounts ( entities + individual) for SME clients and their promoters.
• Booking of business – MI and Insurance on the respective portals 
• Ensure compliance with bank policies, regulatory requirements, and AML/KYC norms.
• Coordinate with the Operations teams to ensure smooth execution of banking operations.
• Interacting with third party providers/ Wealth team in case of Insurer related queries/ status checks 
• Raise call backs where applicable for Insurance cases/ Monitor case movements – all SME channels including BIL and LAP
• BIL/LAP loan attachments – monitor end to end TATs

Risk Management and Compliance

• Ensure accurate documentation and adherence to banking guidelines.
• Mitigate risks by identifying fraudulent activities and escalating suspicious transactions.
• Stay updated with regulatory changes and ensure implementation in day-to-day operations.

Skills and Experience

• Good communication Skill 
• Highly responsive behaviour
• Out serve clients
• Courage 

Technical Skills:

• Strong knowledge of retail banking products (accounts,loans, deposits, insurance, investments).
• Proficiency in using banking software/ application and CEMS systems.

Soft Skills:

• Excellent communication and interpersonal skills to interact with staff clients and colleagues.
• Problem-solving abilities to address client queries effectively.
• High attention to detail and accuracy in handling transactions and documentation.
• Client-focused attitude with a proactive approach to relationship building.

Behavioural Competencies:

• Strong ethical standards and integrity in handling financial matters.
• Ability to work under pressure and meet deadlines.
• Collaborative mindset with the ability to work effectively in a team environment.

Qualifications

Educational Background:

• Bachelor’s degree in Finance, Business Administration, Economics, or related fields (MBA preferred).

Work Experience:

• 2 to 5 years of experience in retail banking preferably in priority banking.
• Proven track record in client relationship management
• Prior experience in wealth or priority banking is required.
   

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.