Job Summary

Scope of Role:

Account for branch’s operations; counter transactions including system operations to ensure execution accuracy, compliance, and completeness in line with bank internal and external rules/procedures/manuals/standards/group requirements/regulatory requirement/laws as well as to keep high class level of services to our clients

职责范围：

负责分支行的业务操作及各项与分支行有关的营运工作，包括柜台交易的办理及系统处理，确保各项分支行工作执行的准确性，合规性和完整性，执行中必须始终遵守并严格按照银行的内外部准则/操作流程/操作手册/标准/集团要求/监管要求/法规等要求，同时始终保持高水准的客户服务质量与体验

Key Responsibilities

General 总则

• Understand, acknowledge and comply with the requirements onindividual accountabilities and responsibilities of the job set out in applicable local laws and regulations as well as SCB internal policies;
• Effectively ensure and intensify internal controls by keeping abreast with developments of applicable local laws and regulations on accountabilities;
• Perform job duties with diligence, contribute to efforts as an individual or as a team member so as to avoid any actual or potential legal sanctions, regulatory penalties, material financial loss, or adverse reputational impact on the Bank;
• Be responsible for failure to follow relevant rules and processes, failure to properly perform the responsibilities, and implement corrections;
• Cooperate with any investigations or reviews on regulatory failure such as accountability review.
• 理解、认同并遵守本地法律法规以及渣打内部政策中关于个人问责和职责的要求；
• 跟上本地问责法律法规的发展，以有效地确保并强化内控；
• 审慎勤勉地履行岗位职责，以个人或团队成员的身份，为避免任何导致银行遭受或可能遭受法律制裁、监管处罚、重大财务损失或声誉负面影响而做出努力；
• 对未遵守相关规范和流程、未适当履行职责以及未执行整改措施承担相应责任；
• 配合任何关于违反监管规定的调查或审查，例如，问责审查。

Business performance  业务表现

• Support to achieve business objective at the respective branch 
• Drive or support cost optimization initiatives to achieve cost saving target
• 协助分支行实现工作目标
• 主动倡议或协助银行推进各项成本优化创新方案的实现

Skills and Experience

Service  客户服务质量

• Embed client centric mind in daily operation as well as to maintain up best in class front-line service
• Continue to advocate human banker and client centric service mindset in service staff for enriching internal and external customer experience
• Achieve client satisfaction in daily branch services and operations
• Build SCB a great place to work
• 在日常工作中始终倡导“以客户为中心”的服务理念，给客户提供最优质的服务
• 在服务中始终秉承“以人为本，以客户为中心”的服务理念，保持并提升内外部客户的服务体验
• 在分支行日常对外服务中，始终以客户满意为服务宗旨
• 始终立志于共同将渣打银行构建成一个员工和客户都喜欢的公司

Operations, Conduct and Risk Control  营运操作，行为规范和风险控制

• Handle all counter operations, branch transactions in good result to ensure all bank internal and external rules/standards/procedures/manual are strictly followed
• Perform bank required due diligence in branch start of day and end of day work on daily base to ensure no exception in execution
• Complete regulatory required reporting timely and accurately to ensure the report follows regulatory requirements with no exception
• Support Line Manager achieve good MCA rating in branch audit
• Escalate for any exception detected or observed in daily work to minimize potential negative impact on the bank
• Ensure all required certifications are obtained per internal and external requirements
• Acknowledge and follow bank job rotation policy/procedure that working location will be subject to detail arrangement on due with no objection
• Adhere to bank Conduct Plan, and all control and assurance mechanisms to comply with all internal and external standards and policies in executions
• Adhere to laws and regulations, internal risk (including FCC risks as anti-money laundry, sanction, anti-bribery & corruption), compliance policies and the Group Code of Conduct; well manage client complaints & CDD

Qualifications

• A university degree with 1-2 years of related banking experience prevails
• Solid knowledge of bank products and services and banking procedures, equities markets, unit trusts and other personal investment services
• A team player who shows initiative and assertiveness
• Self-motivator who is keen to upgrade, improve personal knowledge and skills to meet job requirements
• Good command of both spoken and written English and Mandarin
• 大学本科学历，1-2年银行从业相关经验优先考虑
• 熟悉银行产品、营运及服务要求、理财保险产品
• 具有良好的团队合作精神、主动坚定
• 有上进心，自我激励，不断提高知识储备和技巧，以满足工作要求
• 具有良好的中英文写作和口语能力

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.