Job Summary

Account for branch’s operations; counter transactions including system operations to ensure execution accuracy, compliance, and completeness in line with bank internal and external rules/procedures/manuals/standards/group requirements/regulatory requirement/laws as well as to keep high class level of services to our clients

Strategy Understand, acknowledge and comply with the requirements onindividual accountabilities and responsibilities of the job set out in applicable local laws and regulations as well as SCB internal policies;
Effectively ensure and intensify internal controls by keeping abreast with developments of applicable local laws and regulations on accountabilities;
Perform job duties with diligence, contribute to efforts as an individual or as a team member so as to avoid any actual or potential legal sanctions, regulatory penalties, material financial loss, or adverse reputational impact on the Bank;
Be responsible for failure to follow relevant rules and processes, failure to properly perform the responsibilities, and implement corrections;
Cooperate with any investigations or reviews on regulatory failure such as accountability review.

Key Responsibilities

Business
•    Support to achieve business objective at the respective branch 
•    Drive or support cost optimization initiatives to achieve cost saving target

Processes Embed client centric mind in daily operation as well as to maintain up best in class front-line service
•    Continue to advocate human banker and client centric service mindset in service staff for enriching internal and external customer experience
•    Achieve client satisfaction in daily branch services and operations
•    Build SCB a great place to work

People & Talent Actively participate in various training programs arranged by the bank and keep self-learning on the laid down procedures/manuals and local regulation
•    Actively participate in various campaigns related to service team and achieve the target
•    Develop multi-product knowledge and job skills to support different segments and sales channels
•    Complete new joiner training program if new to the position (new hire or internal transfer) base on bank policy, and pass all required assessment by training timeline

Risk Management Handle all counter operations, branch transactions in good result to ensure all bank internal and external rules/standards/procedures/manual are strictly followed
•    Perform bank required due diligence in branch start of day and end of day work on daily base to ensure no exception in execution
•    Complete regulatory required reporting timely and accurately to ensure the report follows regulatory requirements with no exception
•    Support Line Manager achieve good MCA rating in branch audit
•    Escalate for any exception detected or observed in daily work to minimize potential negative impact on the bank
•    Ensure all required certifications are obtained per internal and external requirements
•    Acknowledge and follow bank job rotation policy/procedure that working location will be subject to detail arrangement on due with no objection
•    Adhere to bank Conduct Plan, and all control and assurance mechanisms to comply with all internal and external standards and policies in executions
•    Adhere to laws and regulations, internal risk (including FCC risks as anti-money laundry, sanction, anti-bribery & corruption), compliance policies and the Group Code of Conduct; well manage client complaints & CDD

Qualifications

•    Actively participate in various training programs arranged by the bank and keep self-learning on the laid down procedures/manuals and local regulation
•    Actively participate in various campaigns related to service team and achieve the target
•    Develop multi-product knowledge and job skills to support different segments and sales channels
•    Complete new joiner training program if new to the position (new hire or internal transfer) base on bank policy, and pass all required assessment by training timeline

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.