Role Overview
As an Associate Director, Senior Relationship Manager at Standard Chartered, you will play a pivotal role in nurturing and managing significant client relationships to drive business growth and customer satisfaction. Located in Hanoi and working full-time from the office, you will be the strategic point of contact for key clients, providing expert guidance and crafting tailored financial solutions that align with their goals and needs.
This role demands a blend of technical knowledge, strategic thinking, and strong interpersonal skills to navigate complex financial landscapes and regulatory requirements competently. You'll collaborate with cross-functional teams to deliver superior service and contribute to the growth and reputation of the bank within the vibrant market of Viet Nam.
You will be expected to embody our competencies of being action-oriented, exhibiting decisiveness with courage, managing ambiguity with a strategic mindset, fostering collaboration, and focusing on customer satisfaction. Providing clarity and mentorship will be critical, alongside a commitment to continuous learning and the development of your team and yourself.
Success in this position requires nimble learning capabilities, the ability to instill trust through transparency and integrity, and a passion for delivering high-impact results while emphasizing diverse perspectives and inclusive decision-making.
Candidate Profile
We seek candidates who demonstrate a robust track record in relationship management within the banking or financial services sectors, preferably with experience in corporate banking or wealth management targeting high-net-worth individuals and corporate clients.
- Technical Expertise: Proficiency in financial \ Banking products, risk management, Network developmen, B2B sales and tregulatory frameworks relevant to Viet Nam’s market, combined with the ability to rapidly acquire new technical competencies tailored to evolving client requirements.
- Leadership and Collaboration: Strong collaboration skills with internal stakeholders to craft innovative solutions, aligned with the bank's vision, while fostering a culture of trust and inclusion.
- Customer Centricity: A genuine customer focus with an ability to understand diverse client needs and deliver clarity and guidance that enhance the client experience and establish long-term partnerships.
- Resilience and Adaptability: Comfort with ambiguity and change, demonstrating courage and sound decision-making even in complex or uncertain situations.
- Communication and Influence: Excellent verbal and written communication skills, capable of articulating complex concepts simply and effectively to diverse audiences.
- Talent Development: Commitment to nurturing talent within your teams, encouraging continuous learning, and supporting career growth.
- Language: Vietnamese, Chinese and English
A successful candidate will be strategic and action-oriented, consistently seeking improvement and innovative ways to meet client and business needs. The role is ideal for someone who is motivated by challenge, eager to contribute to a purpose-driven organization, and enthusiastic about making a meaningful impact in a dynamic environment.
About Standard Chartered
About Standard Chartered
Standard Chartered is a leading international bank that combines agility with extensive global reach to make a positive impact for our clients, communities, and colleagues. Operating for over 170 years, we embrace challenges with an innovative spirit and a constant drive to improve, ensuring we exceed expectations while staying true to our core values.
Our purpose is clear: to drive commerce and prosperity through our unique diversity, and our brand promise — to be here for good — speaks to our dedication to long-term, sustainable success.
At Standard Chartered, we live by our valued behaviours which include:
- Doing the right thing: Upholding integrity, accountability, and putting our clients at the heart of every decision.
- Never settling: Pursuing relentless innovation, embracing learning opportunities, and simplifying processes to enhance efficiency and effectiveness.
- Being better together: Cultivating an inclusive culture where everyone is respected, able to express their authentic selves, and inspired to collaborate for collective success.
Our commitment to diversity and inclusion is embedded in everything we do. We celebrate unique talents and perspectives, fostering an environment where every individual can thrive and contribute meaningfully.
What we offer
What We Offer
We are committed to supporting the holistic wellbeing of our employees through competitive remuneration and comprehensive benefits designed to foster mental, physical, financial, and social health.
- Compensation: Competitive salary aligned with market standards, supported by a transparent Fair Pay Charter.
- Retirement and Insurance: Robust core bank funding for retirement savings, medical coverage, life insurance, and additional voluntary perks available depending on location.
- Work-Life Balance: Generous time-off policies including at least 30 days combined annual and public holidays, parental and maternity leave up to 20 weeks, sabbatical options of up to 12 months, and volunteering leave to encourage community engagement.
- Flexible Work Arrangements: Options supporting work-life harmony through hybrid models and flexible schedules tailored to home and office settings.
- Wellbeing Programs: Access to Unmind, an innovative digital wellbeing platform, alongside mental health first-aiders, development programs focused on resilience and human skills, and a comprehensive Employee Assistance Programme.
- Learning and Development: A culture of continuous learning offering extensive opportunities to reskill, upskill, and grow professionally via physical, virtual, and digital platforms.
- Inclusive Environment: Being part of a diverse and values-driven organization that champions inclusion where everyone is empowered to achieve their full potential.
