Job Summary

Business

Executive & Administrative Support

Provide full administrative support to Markets Head, including:

•    Calendar and diary management
•    Meeting coordination and logistics
•    Travel arrangements
•    Visitor arrangements
•    Preparation of meeting materials
•    Tracking action items and follow-up
•    Consolidation of reports, presentations and management information
•    Assist in organizing town halls, staff engagement activities, client events and business visits.

Dealing Room Operations Support

•    Act as key point of contact for day-to-day dealing room operations.
•    Support operational readiness of the dealing room, including:
•    Seating arrangements
•    Staff onboarding/offboarding coordination
•    Business continuity readiness
•    Coordinate required documentation and record keeping relating to dealing room operations.

Facilities & Premises Management

•    Serve as primary liaison with Property and relevant facility management teams on all dealing floor matters.
•    Perform regular checks on dealing room equipment to ensure dealing room guidelines are adhered and where applicable, work with related stakeholders to address and resolve such issues.
•    Coordinate
•    Maintenance requests
•    Furniture and equipment requests
•    Housekeeping issues
•    Utilities and infrastructure support
•    Follow up and track resolution of premises-related issues.

Financial Administration & Expense Management

•    Preparation of claims for the re-imbursement of business expenses and invoice administration 
•    Raise and track ePro requests and payment processing.

Security & Access Management

•    Work closely with Security and Property teams on dealing room access controls.
•    Coordinate: New access requests/Access removals; Visitor access
•    Maintain records relating to dealing room access permissions.

Governance, Record Keeping & Documentation

•    Maintain electronic and hardcopy filing systems.
•    Ensure documentation is properly stored and easily retrievable.

Other Duties

•    Provide ad-hoc support to Markets Head, CBM and dealing room staff.
•    Undertake any other administrative, operational, business support or coordination responsibilities as may be required by Markets business from time to time.

Processes

•     Perform assigned responsibilities in accordance with established operating procedures, administrative processes and control requirements, and ensure assigned tasks are completed accurately and in a timely manner.

Risk Management

•     To comply with all applicable local laws, regulations, Group Policies and Standards, and Markets policies, procedures, controls, standards and operating guidelines relevant to the assigned role and responsibilities.
•    Acknowledge and understand thoroughly the contents and requirements of the Standard Chartered Group Code of Conduct.
•    Ensure a full understanding of the risk and control environment in area of responsibility.

Governance 

•    Take personal responsibility for understanding the risk and compliance requirements of the role. Understand and comply with, in letter and spirit, all applicable laws and regulations, the Group’s policies and procedures; and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk and compliance matters. Embed the Group’s values and code of conduct to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture.

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

Internal

•    All FM staff in dealing room
•    Internal SCB in the region
•    FMIS
•    Finance
•    Other relevant internal stakeholders for logistics and administrative coordination

External

•    SCB Vendors

Qualifications

•    Attention to detail. 
•    Strong verbal and written communication skills in both Vietnamese and English
•    Ability to learn and act fast
•    Proven track record of working as a PA or team secretary in professional and demanding environment. 
•    Ability to work with minimal guidance whenever necessary and to focus on several diverse areas at the same time, showing good initiative as necessary. 
•    Strong planning and organizational skills, with the ability to prioritize and multi-task while remaining calm and professional. 
•    Demonstrate initiative, flexibility and adaptability. 
•    Ability to work with people at all levels, particularly senior management, and be a team player. 
•    Self-driven, results-oriented and responsible with a positive outlook. 
•    Ability to manage deadlines.

Skills and Competencies

•    Excel/PowerPoint/MS Word/Outlook

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.