Job Summary

The role of Manager, Product & Processing Operations - Open Account is a pivotal position within the Trade Operations team based in Hanoi, Viet Nam. This role is responsible for ensuring the accurate and efficient processing of trade transactions under delegated authority, specifically focusing on Document Trade and Open Account Financing products managed through core transaction processing systems. The successful candidate will operate within a highly regulated environment, balancing compliance, client service excellence, and operational risk management. As a key contributor to the continuous improvement of operational standards, this position supports both local regulatory adherence and the evolving needs of the business and clients.

The role offers an exciting opportunity to collaborate across multiple stakeholders including Transaction Banking, Branch Operations, and Country COO functions to align on project implementations, process enhancements, and service delivery initiatives. This is a full-time office-based position where you will be empowered to drive operational efficiencies, contribute to digital transformation efforts, and play a significant part in shaping the future trajectory of trade processing within Standard Chartered in Viet Nam.

Key Responsibilities

Key Responsibilities:

• Ensure strict adherence to regulatory standards and internal trade product guidelines in processing all trade operations, maintaining a robust control environment that mitigates operational and financial risks.
• Manage and oversee transaction flows within the core Trade Processing systems, including Document Trade and Open Account Financing, ensuring timeliness, accuracy, and completeness of all processed transactions.
• Collaborate closely with Team Leaders, Unit Heads, and other stakeholders to establish and maintain effective operational standards, striving for increased productivity and cost efficiency within Trade Operations.
• Lead initiatives aimed at continuous process improvement, standardisation, and simplification to enhance the quality and efficiency of trade transaction processing activities.
• Support the launch and implementation of new trade products and operational projects by working closely with cross-functional teams to ensure smooth transition and minimal disruption to daily operations.
• Proactively identify operational risks and compliance issues, facilitating timely resolution, escalation, and communication to relevant parties to maintain operational integrity.
• Drive adoption and increased utilisation of digital platforms such as S2B NG and DTC by analysing client usage data, arranging targeted training sessions, and collaborating with Relationship Managers and Specialist Advisory Teams.
• Partner with branch operations teams for post-implementation reviews to identify and resolve operational issues, ensuring sustained service excellence and client satisfaction.
• Champion a culture of service quality by monitoring performance metrics, providing coaching where necessary, and embedding client-centric approaches across the team.

Process, Productivity and Budgetary Management
•    To follow workflows to identify /escalate system disruptions that impact turnaround time and initiate actions to resolve, to maximize Productivity.
•    To provide subject matter expertise to Client Operations Team including direct interaction with Clients and Internal Teams as required.
•    Support deal reviews, structuring & advisory activities through to effective Production implementation and transfer of ownership to Client Operations when required
•    Support initiatives enabling digitisation of transactional flows & commercialisation of digital self-service tools.
•    Assist for collaboration with Technology on futuristic digital opportunities, pre-empt disruptive forces and commercialise innovative use of technologies when required
•    To ensure that all transactions are accurately processed and released in compliance with statutory Regulatory and internal operational instructions.
•    To effectively check and ensure deals are being processed as per the Departmental Operating Instructions manual, customer’s instructions and within the timeliness and accuracy standards specified.
•    To ensure transactions are handled within TAT and escalate immediately if any issue. 
•    Continuous Improvement in Productivity to the standards prescribed for the Processes from time to time.
•    Comply with Group Money Laundering Prevention Policy and Procedures to the extent applicable and escalate any unusual/complex transaction on the AML aspect to the AML advisors.

Skills and Experience

Skills and Experience

The ideal candidate will bring a strong academic background, holding at least a university degree or higher qualification relevant to banking or finance.

With 5 to 7 years of comprehensive experience within Operations, particularly in Trade Transactions and Disbursement Operations, the candidate will demonstrate a deep understanding of trade finance products and regulatory frameworks.

Professional Skills:

• Thorough knowledge of trade products including Letters of Credit, Guarantees, and Open Account Financing with familiarity of transaction flow and compliance processes.
• Proven ability to analyse complex operational issues and deliver pragmatic solutions aligning with business and regulatory requirements.
• Strong understanding of technological platforms underpinning trade processing, facilitating effective use and enhancement of banking systems.
• Experience in managing and leading teams, with demonstrated capability in training and coaching colleagues on operational best practices.

Soft Skills:

• Proficiency in PC applications including MS Office suite for reporting, analysis, and communication.
• Excellent organisational skills enabling efficient management of multiple priorities and workflows under tight deadlines.
• Effective interpersonal and communication skills, capable of building strong working relationships at all levels.
• Self-motivated with a proactive approach and resilience to navigate pressures inherent to the banking environment.

Additional Preferences:

A demonstrated passion for identifying operational improvement opportunities and contributing to digital transformation efforts is highly valued. Job holders are also expected to undertake any additional duties assigned by their line managers to support evolving business needs.

Role Specific Technical Competencies

Role Specific Technical Competencies

• Business Facilitation: Ability to streamline processes and remove operational obstacles to support business growth.
• Business Partnering: Effectively collaborate with stakeholders across business and support functions to achieve shared objectives.
• Process Management: Design, monitor, and continuously improve operational workflows with a focus on quality and efficiency.
• Change Management: Lead and adapt to change initiatives smoothly while ensuring stakeholder engagement and minimal disruption.
• Service Delivery and Operations: Deliver consistent, high-quality service experience underpinned by strong operational controls.
• Products + Processes: Deep knowledge of trade finance products combined with insight into process execution and risk mitigation practices.
• Business Governance and Support: Implement governance frameworks effectively, ensuring compliance with regulatory and policy requirements at all times.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.