Job Summary

We are seeking a dedicated professional to join our Cash Management Operations team as a Manager, focussed on processing both outward and inward payment transactions. The role is pivotal in ensuring that payment services are accurate, compliant with legal standards, and delivered efficiently and promptly to both customers and internal parties.

As part of this role, you will be responsible for handling various domestic and international payment types including OTT, ITT, STS TT, OLT, and ILT through the CMO TP systems from initiation to completion. You will become a proficient user of essential banking systems such as DOTOPAL and EBBS, acting as a critical liaison with system technicians and support teams to resolve issues swiftly and enhance system functionalities.

Accuracy and timeliness are paramount: you will ensure all transactions meet established turnaround times, diligently manage investigations and pending transactions to prevent delays, and meticulously verify supporting documentation to guarantee strict compliance with Standard Chartered Group policies, local regulations including those of the State Bank of Vietnam, and government mandates.

The role also includes responsibilities such as verifying customer signatures against authorised signatories, liaising to confirm payment instructions as necessary, managing foreign exchange deals, and ensuring appropriate tariff applications for payments. Reporting duties involve preparing detailed daily and monthly operational reports to support leadership insight and control.

You will conduct end-of-day reconciliations to confirm all payments are processed within cut-off times, and perform comprehensive reconciliations on nostro, suspense, and sundry accounts to promptly address any pending items. This role offers an excellent opportunity to contribute to a critical function within a global banking environment, enhancing your expertise in transaction processing and compliance.

Our Ideal Candidate

•    University Graduate, Major in Economic and Banking is preferable.
•    Good knowledge of banking products and local regulations.
•    Good communication skill in both English and Vietnamese.
•    Ability to work under pressure.
•    Client service skill and problem-solving skill. 
•    Computer/PC skills
•    Assist in administrative duties and other adhoc & Miscellaneous activities as assigned by Line Manager

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.