Job Summary

•    The Manager, Cash Management Operations is a senior operational control role responsible for the independent review and control of payment, clearing, cash management, supporting-document checking and related activities, while providing experienced judgement and a broad operational perspective across relevant CMO activities.
•    The role acts as a trusted point of reference for operational, process and control matters, rapidly assessing situations, identifying key risks and determining an appropriate course of action. It provides practical guidance or connects stakeholders with the appropriate subject-matter owner or control function where specialist input is required.
•    The role maintains a broad view of volumes, outstanding queues, ageing, quality, cut-off priorities, operational risks and service impacts. It coordinates operational responses and immediate priorities within the agreed framework, while formal people, resource and capacity decisions remain with the Team Leader or Head.

Senior Transaction Control & Judgement

•    Independently review, challenge, approve, reject or release transactions where applicable, within approved procedures, delegated authority and system entitlements.
•    Assess material errors or control gaps, key risks and service implications, and determine the appropriate action, escalation or specialist input.
•    Address situations not fully covered by procedures by balancing operational needs, client impact, regulatory considerations and control expectations within authority.
•    Continue independent checking and, where required, Maker activities, ensuring transactions processed as Maker receive independent control from another appropriately authorised person.

Operational Oversight & Response Coordination

•    Maintain a broad view of volumes, queues, ageing, quality, cut-off priorities, risks and service impacts across relevant CMO activities.
•    Coordinate operational responses, cross-process support, transaction handling, issue resolution and immediate priorities within the agreed framework.
•    Identify capacity, quality or service risks and ensure timely action within authority, escalating formal resource decisions where required.
•    Remain hands-on in processing or checking activities where required while maintaining applicable segregation of duties.

Regulatory, Risk & Control Leadership

•    Apply experienced judgement to regulatory and control requirements and challenge inconsistent application or control outcomes.
•    Represent and defend the CMO operational and control perspective with Business, Product, Technology, Risk, CFCR and other stakeholders.
•    Recognise when formal or specialist determination is required and engage the appropriate subject-matter owner or control function promptly.
•    Analyse quality and control trends, identify systemic drivers and formulate preventive actions within authority or for management consideration.
•    Challenge whether controls remain effective and proportionate and identify material gaps requiring remediation.

Exceptions, Reconciliation & Incident Leadership

•    Provide senior review and challenge over material exceptions, reconciliation breaks, control issues and proposed resolutions.
•    Lead the immediate operational response to significant incidents within authority, coordinating stakeholders, containment and follow-up to resolution.
•    Direct operational resolution within procedures and authority, escalating material business, risk, resource or management decisions.
•    Ensure significant decisions, actions, evidence and outcomes are appropriately documented and auditable.

Trusted Operational Reference & Stakeholder Engagement

•    Act as a trusted reference point, providing practical guidance or connecting stakeholders with the appropriate subject-matter owner.
•    Engage senior stakeholders on significant operational, regulatory and control matters to support controlled outcomes.
•    Guide Makers and Checkers on significant or ambiguous matters to support consistent decisions and control application.
•    Influence outcomes through clear analysis, constructive challenge and sound operational judgement.

Control Effectiveness & Continuous Improvement

•    Analyse recurring errors and issues to identify systemic root causes and preventive improvements.
•    Design or recommend control enhancements and lead assigned implementation, while overall accountability remains with the management owner.
•    Lead cross-process operational or control improvements and represent Operations in broader automation, technology, regulatory or change initiatives.
•    Promote solutions that improve accuracy, efficiency, resilience and service while reducing manual effort and rework.

Motivations

•    Applying experienced judgement to rapidly understand operational situations, identify key risks and determine appropriate actions.
•    Being a trusted operational reference point who provides practical answers, direction or access to the right expertise.
•    Constructively challenging stakeholder views, processes and controls to protect clients, the Bank and effective operational outcomes.
•    Leading immediate operational responses to significant issues and driving matters toward appropriate resolution.
•    Identifying systemic issues and developing practical improvements that strengthen controls, simplify operations and improve service quality.

Skills Required 

•    Governance, Risk, and Compliance (GRC)
•    Settlement Management
•    Operations Management
•    Quality Assurance
•    Regulatory Compliance
•    Cash Management
•    Payment Processing
•    Payment Schedule
•    Service Delivery
•    Data Management
•    Stakeholder Engagement
•    Risk Management

Key Experiences, Qualifications and Languages

•    Demonstrated experience in payment operations, transaction banking or cash management, including independent transaction control, exception management and operational risk.
•    Strong operational and control judgement, with the ability to rapidly assess situations, identify material risks and determine appropriate action or escalation.
•    Broad working knowledge of payment operations and related controls, with the ability to engage the appropriate subject-matter owner where specialist input is required.
•    Experience maintaining a broad view of processing flow, quality, outstanding items, cut-off priorities and operational risks and coordinating responses across relevant activities.
•    Ability to provide operational direction and influence outcomes without formal reporting authority.
•    Ability to constructively challenge business or control positions and articulate a well-reasoned CMO perspective to senior stakeholders and control functions.
•    Experience leading immediate operational responses to significant exceptions, incidents or control issues within an established authority framework.
•    Ability to analyse cross-process quality and control trends, identify systemic root causes and formulate preventive actions.
•    Experience assessing control effectiveness and designing or leading appropriate enhancements.
•    Experience leading or contributing to cross-process operational, control, automation or change initiatives.
•    Business English and Vietnamese.

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.