Job Summary

Strategy*

•    Manage the Priority Business Development team to achieve agreed team targets and profit objectives by acquiring, growing and retaining profitable Priority customer relationships, through effective consultative selling and creative structuring of financial solutions that meet customer needs. 
•    Ensure an ongoing growth in market share and profitability in line with Bank’s business direction through excellent relationship with customers.
•    Motivate and develop team members by formulating effective sales strategies to achieve agreed team targets and provide efficient service quality so as to ensure customer retention.
•    To continuously develop and streamline sale process / workflow / performance tracking mechanism to improve productivity.
•    Responsible for growing and increase penetration for Priority products within the portfolio.
•    Recommend retaliatory measures to maintain competitive edge and increase market share.
Business*
•    To generate and grow the portfolio of Priority customers in number and quantum by providing solution based initiatives to meet their needs.
•    Identify and prioritize activities to maximize revenue contribution from the high potential customers.
•    Develop, implementing and execution of sales plans for Priority Business Development Team.
•    Coaching team members to increase sales productivity and cross-selling.
•    Tracking team members’ productivity and performance
•    Referral of prospective business to other SCB functional units.
•    Enhancement of the Bank’s image via community activities.
•    Regular monitoring of sales performance and communicating of results achieved.
•    Set and monitor service quality of the team. 
•    Customer retention efforts with personal involvement in complaint resolution, account closures and inquiries.
•    Getting ad hoc customer feedback.
•    Regular training / retraining to provide well managed, competent and customer service oriented staff.
•    Periodic customer satisfaction surveys/questionnaires.
•    Control and periodic checks of operational risks and workflows.
•    Facilitating and implementing work process improvements.
•    To support and maintain a robust Business Continuity Plan (BCP) that is dynamic and compatible with the business.
•    To formulate recovery strategies for the team and branch when called upon.
•    Continuously raise awareness on BCP to the team.
 

Key Responsibilities

Properly following related processes and procedures including but not limited to Priority products & services, CDD & AML …

People & Talent *
Click here to enter text. 
•    Lead through example and build the appropriate culture and values.
•    Building business development teams, staff morale and engagement 
•    Developing the sales forces to reach the target and get profitability.
•    Doing proactive mentoring and management of all sales teams. 
•    Undertaking Union/Labour Office interface if necessary.
•    Observing, coaching/training and counselling staff towards expected behaviours.
•    Doing Identification of training/development needs and ensuring these are met.

Key stakeholders*

• Priority Wealth Specialist

• Branch Operations & Services Team
• Sales Support Team
• Lending Operations Team
• Account Services Team
• Bancasurrance Team
• CI Team
• Card Operations Team

Qualifications

Bachelor Degree related to Economics, Banking, Finance

Experience in Team management role in Banking/Finance field is a preference

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.