Job Summary

The role of Head, Business Risk Management (Retail) WRB Singapore, is responsible as the First Line of Defence (1LoD) risk lead for Retail Banking. He/She partners business leadership to identify, assess, manage and monitor non-financial risks arising from business activities, ensure risks are appropriately controlled while supporting business growth, customer outcomes and strategic objectives. He/She will be looked upon to embed a strong risk and control culture across WRB Singapore and will serve as the primary interface between the business and Second Line Risk, Compliance, Audit and regulators on risk management matters. Key deliverable include proper execution of the processes in line with standards set out by the Global Processes and Risk Framework Owners and Group-wide / Local Regulations.

Key Responsibilities

• Lead the identification and management of end-to-end processes within the WRB Process Universe and associated risks. Partner with Process Owners to proactively manage risks and support risk assessments, thematic reviews, audits and remediation activities. Support the Head, Business Risk Management WRB Singapore and act as the senior risk adviser to the Head of Retail & Wealth Banking, COO and Business Leadership Team.
• Provide independent challenge and advice on business strategies, change initiatives, new products and emerging risks. Assess business and operational risk implications, recommend mitigating actions, and promote risk awareness and capability building across the business in alignment with the Enterprise Risk Management Framework (ERMF).
• Provide independent challenge to strategic initiatives, growth plans, product launches and transformation programmes.
• Ensure risk considerations are integrated into business decision-making processes.
• Support achievement of business objectives while maintaining risk exposures within approved risk appetite.
• Drive adherence to Business Risk Management objectives and key risk metrics, including timely completion of risk assessments, issue escalation, reporting and remediation.
• Own the Retail and Wealth Banking risk profile and control environment jointly with Head, Business Risk Management WRB Singapore and ASEAN.
• Oversee Risk and Control Self-Assessments (RCSAs), control testing and thematic reviews.
• Ensure effective identification, assessment, mitigation and monitoring of material risks.
• Review and challenge risk assessments prepared by business units and Business Risk Managers.
• Escalate material risks, control weaknesses and emerging concerns to senior management and governance forums.

Regulatory & Compliance Management
•    Lead implementation and oversight of regulatory requirements impacting Retail and Wealth Banking.
•    Ensure compliance with applicable banking regulations, conduct requirements and internal policies.
•    Coordinate business responses to regulatory inspections, reviews and thematic examinations.
•    Act as senior point of contact for Compliance, Operational Risk, Internal Audit and Regulatory Affairs.
•    Independently identify, assess and challenge risks arising from new products, business initiatives, third-party engagements and material business processes. Drive the design and implementation of effective controls to mitigate operational, conduct, compliance and technology-related risks, including AI/ML, data management, fraud, financial crime, third-party and change management risks, in line with the ERMF. Escalate material risks, incidents and breaches to senior management and governance forums; ensure timely reporting of incidents in accordance with regulatory and internal requirements.
Incident, Issue & Remediation Management
•    Provide executive oversight of significant operational incidents, risk events and control failures.
•    Review root cause analyses and ensure sustainable corrective actions are implemented.
•    Challenge timeliness and effectiveness of remediation actions.
•    Oversee closure of audit findings, regulatory issues and risk actions.
•    Escalate recurring themes and systemic control weaknesses to senior management.

Change Risk & Transformation
•    Lead risk oversight for new products, digital transformation and business change initiatives.
•    Support governance and approval processes for strategic projects.
•    Ensure appropriate risk assessments are performed for technology, digital and AI-related initiatives.
•    Provide challenge on operational resilience, customer impacts, process risks and implementation readiness.
•    Ensure risks and controls are embedded during programme delivery.
Fraud, Financial Crime & Operational Resilience
•    Oversee business management of fraud, cyber, data privacy and operational resilience risks.
•    Monitor risk trends and emerging threats across digital and customer-facing channels.
•    Ensure effective governance of outsourcing, third-party and critical service provider risks.
•    Support crisis management, business continuity and recovery planning activities.
•    Drive completion of resilience enhancement initiatives.
Governance
Promote strong risk, control and conduct culture across WRB Singapore. Monitor and report on risk profile and performance, raise awareness of governance and supervisory responsibilities, and support governance forums and committees through insightful risk assessments, management reporting and recommendations.
•    Lead preparation of management risk reports, dashboard reporting and committee papers.
•    Present key risk matters to Executive Committees, Risk Committees and governance forums.
•    Provide forward-looking analysis of risk trends and emerging risk exposures.
•    Ensure risk reporting is accurate, insightful and supports informed decision-making.
•    Maintain effective stakeholder engagement across Business, Risk, Compliance, Audit and Operations.

People Leadership
Foster strong partnerships across the Three Lines of Defence. Collaborate closely with Front Office, Process Owners, Operations, Technology and other First Line teams, as well as Risk Framework Owners and Internal Audit, to strengthen risk management, governance and control effectiveness.
•    Lead, coach and develop a team of Business Risk Managers supporting WRB Singapore
•    Set team objectives, priorities and performance expectations aligned to business and risk strategy.
•    Provide technical guidance and oversight on complex risk, regulatory and control matters.
•    Build succession plans and develop future risk leaders within the team.
•    Ensure consistent quality of risk assessments, incident reviews, governance reporting and regulatory engagements.
•    Foster a culture of proactive risk management, accountability and continuous improvement.

Regulatory & Business Conduct
•    Display exemplary conduct and consistently demonstrate the Bank's valued behaviours of Do the Right Thing, Never Settle and Better Together. Group’s Values and Code of Conduct.
•    Take personal responsibility for embedding the highest standards of ethics, integrity and regulatory compliance, ensuring adherence to all applicable laws, regulations, policies and the Group Code of Conduct and Ethics.
•    Promote the delivery of the Bank's conduct outcomes, including fair client outcomes, effective governance, regulatory confidence, protection of data and assets, ethical leadership and a healthy risk culture.
•    Effectively identify, escalate, assess, mitigate and resolve risk, conduct and compliance matters in a timely and collaborative manner.
•    Support fulfilment of applicable PRA, FCA, MAS and other regulatory responsibilities, ensuring appropriate governance, oversight and accountability
Key stakeholders
•    Head, Business Risk Management, WRB Singapore & ASEAN
•    Head, WRB Singapore, ASEAN and South Asia
•    COO, WRB Singapore, ASEAN and South Asia
•    Country WRB Business and Operations Teams
•    Country & Group Compliance Team
•    Country & Group WRB Operational Tech & ICS Risk
•    Business Risk Management Team, WRB Singapore, Cluster & Group
Other Responsibilities
•    Embed Here for good and Group’s brand and values in Singapore WRB; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures;

Motivations
•    Strengthening risk and control culture: Motivated by improving governance, control effectiveness and fair customer outcomes.
•    Solving complex risk challenges: Energised by identifying emerging risks, challenging constructively and driving sustainable remediation.
•    Developing people and collaborative partnerships: Driven by building risk capability, developing future risk leaders and working across the Three Lines of Defence.

Our Ideal Candidate

•    Strong strategic thinking, leadership and stakeholder management capabilities
•    12+ years of banking, risk, audit, compliance or operational risk experience.
•    Significant experience in Retail Banking and Wealth Management.
•    Prior leadership experience managing senior risk professionals.
•    Strong understanding of operational risk, conduct risk, regulatory compliance, fraud, data privacy and operational resilience.
•    Strong understanding of retail banking and wealth management products, customer journeys, sales processes, complaints management and control frameworks.
•    Proven ability to engage and influence business executives and challenge senior stakeholders.
•    Experience presenting to ExCo, Risk Committees and regulatory stakeholders.
•    Bachelor’s degree in Risk Management, Data Analytics, Data Science, Business, Banking, Finance or a related discipline.
•    Professional certifications such as AIGP (Responsible AI Governance), CRISC, CISA or equivalent risk, audit or technology qualifications would be an advantage.

Role Specific Technical Competencies

•    Risk & Control Leadership
•    Regulatory (MAS) & Governance
•    Leadership & People Management
•    Stakeholder Management & Influence
•    Communication & Executive Reporting
•    Change, Transformation & Innovation
•    Analytical & Personal Effectiveness

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.

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