Job Summary

•    As the Head, CRES, will be accountable for managing SCGBS real estate, including the health and safety, security and Sustainability aspects. The role will be accountable for driving the end-to-end strategic approach to the country’s CRES portfolio. The scope includes the physical environment for staff and by its nature impacts every member of the SC GBS India staff world-wide. The role is also accountable for all projects in relation to the properties; Security, Health & Safety, Sustainability; and Supply Partner Management. This role is the risk control owner in keeping the SCGBS offices safe through the provision of a safe, secure and healthy environment for our staff and customers. 

•    The Head, CRES, SCGBS will have responsibility for developing and executing a cost-effective and sustainable real estate, workplace and Sustainability strategy that can be leveraged across the global footprint of owned and leased corporate offices, data centres and BCP sites. S/he will work with the Business Divisions/Functions to understand demand and execute value added and cost-effective real estate transactions. The Head, CRES will lead a team of Operation FM, partner with large scale vendors and preferred suppliers, and engage with senior leadership in country to effectively meet Standard Chartered’ s Global Business Services requirements. As such this leader will bring in progressive and forward-thinking mindset to work closely Strategy & Talent Team and Technology teams on all corporate real estate solutions.

Key Responsibilities

Strategy
•    Accountable for the development and execution of the Country Corporate Plan including the delivery of the CRES scorecard objectives and outcomes aligned to strategic goals of Workplace Experience, Safety, Efficiency, Asset management and Sustainability.
•    Accountable for the development and delivery of country CRES strategies, influencing key geographic and business stakeholders to ensure optimal solutions are implemented.

Business
•    The role is accountable through regional and country CRES teams to ensure all aspects of the CRES function are well managed, well operated and provide safe and productive work environment for the group’s staff and customers.
•    Accountable for CRES engagement model with country CEO’s and business leaders, to ensure the function has a deep understanding of strategic business needs and influence business outcomes beyond express needs.   
•    Manage operating budget around $ 42.4m, through geographic teams in the most effective and efficient manner in support of and aligned with the business strategy, through continually improving operating metrics relating to space use, costs and employee experience. 

Processes
•    Accountable for the CRES operating model and resourcing/budget decisions
•    Develop, implement and deliver country CRES strategies and strategic initiatives. 
•    Manage annual SCGBS India CRES budgets including capital projects budgets. Agree Country budgets with key stakeholders. 
•    Lead and empower teams to ensure the Country meets its respective agreed environmental targets.

People & Talent
•    Play a leadership role – accountable for providing clear, effective, and supportive supervision.
•    Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from the team and work in collaboration with risk and control partners
•    Employ, engage and retain high quality people, with succession planning for critical role, build bench strength and formulate succession plans for the team.

•    Develop high performing and collaborative teams and enhance cross-functional relationships.
•    Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives. 
•    Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks
•    Review the team structure/capacity plans regularly and feed opportunities into CRES TOM refresh.
•    Support the Standard Chartered promise through the active support for team CSR activities.

Risk Management
As Risk Control Owner for CRES Management and Security Management (including H&S regulations) in region, responsible under the Group Operational Risk Framework (ORF) for ensuring that the residual risks within the scope of CRES responsibilities remain within appetite.  In discharging this responsibility, the Regional Head must:

•    Risk control owner for all CRES related risks, including Health and Safety, Security and Business Continuity Management.
•    Responsible for ensuring that the residual risks within the scope of responsibilities for managing the risk control areas of CRES remain within appetite at Country level.
•    Challenge and verify First Line risk identification and assessments, in line with changes in the internal and external environment
•    Identify and report key risks and ensure where outside of the risk appetite they are escalated to the appropriate body for risk acceptance
•    Maintain a good understanding of applicable laws and regulations pertaining to CRES Risk control areas.
•    Monitor compliance with and effectiveness of the risk control environment
•    Monitor ‘live’ risk issues and events material to the organization and verify whether appropriate management action is being taken to mitigate their impact
•    Advise governance bodies on key risks, the effectiveness of mitigants and controls, and alignment of residual risks with appetite
•    Ensure operations in region / country are audit ready

Governance
•    Act as second line of assurance underpinning Partners responsibilities
•    Co- Represent CRES in risk committees – Country FORTM, NFRC. etc
•    Co-Chair Sub Cluster FORTM meetings every two months.
•    Accountable to ensure Supply Partner governance standards are met and performance of supply partners is meeting agreed service level standards. 

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
•    Understand and interpret requirements to coordinate supply chain activities, gaining commercial and operational success through our partnerships on behalf of the country stakeholders. 

Key Stakeholders
•    CEO, CFO & The Country Management Team
•    Department / BU Heads
•    Regional Team
•    Supplier Partner 
•    SCM Team 
•    CRES Leadership Teams

Other Responsibilities
Embed Here for good and Group’s brand and values in India SCGBS, CRES Team. 
Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Qualifications

•    Master of Business Studies Majoring Management. 
•    Experience - Real Estate Senior position for 10 years and all together 30 years of experience in different roles in Bank in GBS India.
•    Knowledge of the facilities/real estate market as well as a keen understanding of customer service principles
•    Demonstrated resourcefulness in seeking out market opportunities and leveraging supplier base to maximum advantage
•    Exceptional leadership capabilities and experience managing large multi-disciplinary teams
•    Strong Communication and Negotiation skills

Skills and Experience

•    Influencing Through Expertise
•    Effective Communications
•    Business Intelligence
•    Budget Management
•    Risk Management
•    Supply Partner Management
•    Facilities Management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.