Job Summary

This role could be based in Hong Kong and Singapore. When you start the application process you will be presented with a drop down menu showing all countries, please ensure that you select a country where the role is based.

The Head of Demand and Real Estate Insights role sits in the Asset Management function, CRES. 

Key Responsibilities

Strategy
•    Reporting to the Global Head of Asset Management, with responsibility for leading demand planning and strategic space management within Standard Chartered Bank’s office portfolio, optimizing the physical space for efficiency and utilisation by analyzing demand and supply data, forecasting needs, and developing plans for moves, consolidations, and future growth by collaborating with real estate, facilities, and business leaders. 
•    Strategic Leadership: Setting direction for proactive and multi-year space management, aligning with overall CRES and business objectives by market.
•    Demand Forecasts: developing and executing strategies for demand forecasting and supply planning, utilizing different scenarios (e.g. hybrid, distributed workforce) and modelling. Embed historic data, market intelligence, and advanced analytics
•    Portfolio Optimization: Working closely with the Office Strategy team, supporting portfolio planning across a number of scenarios, utilizing capacity and demand inputs across the portfolio to ensure efficiency, cost-effectiveness, and business drivers are being addressed.
•    Occupancy Data & Analysis: Using existing data from reliable sources to analyze space utilization, forecast trends, and support data-driven decisions and key performance metrics
•    Team Management: Leading, mentoring, and developing teams of occupancy planners, managing and supervising responsibilities, training, and performance.
•    Client & Stakeholder Collaboration: Partnering with business leaders, HR, and IT to translate tactical needs into spatial solutions across the office portfolio.
•    Implementation: working closely with adjacent CRES functions (e.g. projects), oversee or support move management, design projects, and technology to create improved workplaces for staff and customers. 

Business
•    With in-market occupancy planners, the role is accountable to ensure all aspects of space allocation and planning is future proofed and well managed for the group’s staff and customers.
•    Engagement with business stakeholders, often specific by business line, to leverage insights to forecast demand, analyze current space usage, and create scenario plans.

Processes
•    Serves as the Global Process Owner for the CRES process relating to space management
•    Use of existing and forecasted data to identify workplace-related opportunities (being activities which could potentially improve how building utilization, including improving space efficiency, end user experience and business productivity).
•    Act as a trigger for workplace initiatives that will deliver improvements to workplace metrics, aligning the required Workplace Experience Team and Project and Design Management activities to provide a holistic and integrated delivery.  
•    Alignment with Group functional and specialist leads
•    Accountable for the tech strategy and systems relating to the space management process
•    Support development of process, innovation, and change

People & Talent
•    Ensure occupancy planners and supply partners are effectively managed and continue to deliver service excellence and return on investment to the bank through an optimised operating and delivery model.
•    Provide regular or customized insights to Global and Regional CRES teams and strategic guidance to country CRES teams.

Risk Management
•    Experienced in leading the management of workplace risk within a global portfolio 
•    Identify and report key risks and ensure where outside of the risk appetite they are escalated to the appropriate body for risk acceptance
•    Maintain a good understanding of applicable laws and regulations pertaining to CRES Risk control areas
•    Monitor compliance with and effectiveness of the risk control environment
•    Ensure always that operations in region / country are audit ready
•    Responsible for ensuring that the residual risks within the scope of responsibilities for managing the risk control areas of CRES remain within appetite

Qualifications

•    Experience - previous experience of Real Estate strategy and planning positions
•    Preferred Qualifications – MBA or similar (experience more important than qualification)
•    Preferably a bachelor’s degree in real estate, Facilities Management, engineering or other business-related discipline preferred, or equivalent
•    Knowledge of the facilities/real estate market; keen understanding of customer service principles
•    Demonstrated capabilities in strategy and planning across real estate portfolios, illustrating resourcefulness and creativity to support the right business outcomes
•    Strong leadership capabilities and experience managing large multi-disciplinary teams
•    Strong communication skills

Education     
•    Master of Business Studies Majoring Management or equivalent preferred
•    Knowledge (preferably with certifications) of the facilities/real estate market as well as a keen understanding of customer service principles
•    Current Corporate Real Estate Senior position with significant experience, preferably in Financial Services
Training     
•    Demonstrated resourcefulness in seeking out market opportunities and leveraging supplier base to maximum advantage
•    Exceptional leadership capabilities and experience managing large multi-disciplinary teams
•    Strong Communication and Negotiation skills    
Membership     
•    CoreNet (optional), RICS (optional)
Certifications     
•    Facilities & Real Estate Management (preferable)
Languages     
•    English preferred

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.