Job Summary

•    This role could be based in Malaysia and Poland . When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country where the role is based.
•    Standard Chartered’s diverse footprint across 63 of the fastest growing markets in Asia, Africa and the Middle East creates unique opportunities for passionate, motivated, and highly skilled people who want to make a difference. We are changing the way people think about banking. We are changing the way we do business – becoming the digital bank with a human touch. This is your opportunity to be part of a growth story in an industry that is reimagining how customers are getting better, faster experiences and convenience through digital technology.
•    Our Information & Cyber Security (ICS) team sits within the Transformation, Technology & Operations (TTO) function and is responsible for all mission-critical and enterprise-wide areas of cybersecurity, including identity and access management, global threat intelligence, data protection, malware protection, and application and infrastructure security. These are challenges that impact our clients globally. 
•    Our ICS Portfolio team develops the platforms, drives the processes and builds partnerships on behalf of ICS. We thrive on providing solutions to complex issues, devoting time and energy to designing and delivering new and innovative solutions, and all in an environment that demands being risk-aware, not risk-averse. ICS chooses progress over perfection and aims to always participate with a constructive purpose. The team makes an impact wherever they are based, be it in our offices around the world, our Global Business Solution centres in China, India, Malaysia and Poland, or even from our home.
•    If tackling complex challenges excites you, then join our ICS Identity & Access Management team where you will get to collaborate and work on solutions across business and functions to drive the transformation and deliver better experiences to our customers. We constantly strive to reduce time-to-market and streamline our processes. We follow agile methodology and work to embed an improvement habit across the bank. 
•    Now you have an opportunity to make a meaningful impact with a diverse and passionate team of creators, innovators, and achievers. With us, you’ll learn, be inspired, and make an impact every day. The success of our work hinges on how we use the unique diversity of our people to realise the effects we seek to achieve: Always on. Always safe. Always Simple.

Key Responsibilities

•    We are seeking an accomplished, delivery-focused and strategic thinking Head of IAM Operations to lead the operational effectiveness across the Identity & Access Management organisation. The role is responsible for shaping and executing the strategy for IAM operations and service management to improve resilience, scalability, control effectiveness and user experience across the Bank. 
•    In overall, Operations, among Identity & Access Management, is responsible for the delivery of IAM operational services, ensuring secure, efficient, and scalable access management across the organisation. IAM Operations runs as 24/7 managed service executing day-to-day IAM processes across access provisioning, modification and de-provisioning, Privileged ID lifecycle management (including password rotation, vaulting and un-vaulting), handling incidents and frontline support (incident calls and user live calls). 
•    Head of IAM Operations will define and drive the vision, strategy and roadmap for IAM operational services. This includes strengthening core operational processes, embedding scalable controls, and advancing the use of automation and data-led insights to support business growth, regulatory expectations and evolving technology landscapes, including increased adoption of AI. 
•    The successful candidate will ensure that IAM operational and service capabilities remain efficient, resilient and future-ready by partnering across engineering, architecture, cyber security, risk, compliance and business teams. The role requires strong leadership across service operations, governance and stakeholder management, with accountability for delivery health, service performance, operational risk reduction and continuous improvement. This individual will report directly to the Global Head of Identity & Access Management.

Strategy
•    Define and execute the multi-year strategy for IAM Operations aligned to IAM and ICS priorities.
•    Drive proactive, data-led service improvement agenda to strengthen operational resilience, control effectiveness, service performance and user experience.
•    Establish strategic roadmaps, KPIs and service objectives for IAM operational services. 
•    Translate business priorities, regulatory requirements and technology strategy into operational and service delivery plans. 
•    Act as the senior point of accountability for operational excellence across IAM services. 
•    Ensure robust management information, service reporting and performance insights are in place to support decision-making and governance. 
•    Drive the development and maintenance of relevant operating procedures, standards, controls and service documentation. 
•    Partner with engineering, cyber operations, enterprise architecture, risk and control teams to embed sustainable and scalable operational practices. 
•    Continuously identify opportunities for cost optimisation and productivity.

Business
•    Integrate business priorities and strategic objectives into IAM operational roadmaps.
•    Translate operational and technical improvements into clear business outcomes for leadership stakeholders. 
•    Ensure IAM services are designed and managed for transparency, accountability, scalability and high-quality user experience. 
•    Partner with business and functional stakeholders to validate service outcomes, adoption and benefits realisation. 
•    Works closely with ICS, technology and business teams to ensure service delivery aligns with the Bank’s strategy and control requirements. 
•    Drive innovation in service management and operational processes in line with market practices and enterprise standards. 
•    Engage with third-party vendors and internal service partners where required to support service delivery and transformation. 

Processes
•    Map, assess and optimise end-to-end IAM operational processes to improve efficiency, control, scalability and user experience. 
•    Establish repeatable, measurable service management processes, including incident, problem, change request and knowledge management where relevant. 
•    Partner with process owners, engineering and control teams to ensure effective implementation and adoption of improved processes. 
•    Maintain prioritised improvement backlog and lead planning forums to deliver clear, aligned and measurable outcomes. 

People & Talent
•    Lead and develop a high-performing team across IAM operations. 
•    Foster a culture of accountability, collaboration, continuous improvement and service ownership across the organisation. 
•    Act as the key liaison across business, cyber security, engineering, platform and control teams to align priorities and execution. 
•    Communicate service performance, delivery health, risks and strategic priorities to senior stakeholders and governance forums.
•    Build strong cross-functional partnerships to support service transformation initiatives. 
•    Coach and develop talent, strengthening capabilities in operational leadership, service management and stakeholder engagement. 

Risk Management
•    Establish and maintain strong operational governance framework covering service performance, risk tracking, escalation management and executive reporting. 
•    Proactively identify and manage operational risks, dependencies, control gaps and resilience concerns across IAM services. 
•    Ensure IAM operational processes comply with ICS governance standards and relevant risk and audit requirements. 
•    Embed effective controls and monitoring to reduce operational risk and improve service reliability. 
•    Ensure operational change and transformation activities are delivered in line with risk management expectations and enterprise standards. 

Governance
•    Embed strong compliance, controls and regulatory mindset into IAM operations and service delivery. 
•    Ensure operational decisions, service outcomes and improvement initiatives align with legal, regulatory and business conduct requirements. 
•    Act as a role model for integrity, accountability and disciplined execution. 
•    Ensure service artefacts, operational procedures, governance outputs and assurance evidence meet required standards and policies. 

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
•    Global Head, Identity & Access Management
•    IAM Leadership Team
•    IAM Engineering Product Leads
•    Cyber Security Operations
•    Enterprise Security Architecture
•    ICS Risk, Controls and Compliance partners
•    CIO / Technology Service partners
•    Production Support, Infrastructure, SRE, Testing and Architecture teams
•    Relevant business and functional stakeholders across IAM services

Our Ideal Candidate

•    Identity & Access Management
•    Service Management / IT Service Operations
•    Operational Excellence
•    Workflow Orchestration
•    Data Analysis / Management Information / Performance Reporting
•    Risk & Controls Management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.