Job Summary

Key Responsibilities

• Lead the Transaction Banking Implementation and Cash Client Service function in Pakistan, ensuring a seamless and differentiated client experience across the client lifecycle.
• Drive successful onboarding, implementation, and ongoing service delivery of Cash, Payments, Trade, and other Transaction Banking solutions.
• Build strong client relationships and act as a senior escalation point for complex implementation, servicing, and client experience matters.
• Partner with Sales, Coverage, Product, Technology, and Operations teams to deliver integrated client solutions and accelerate revenue realization.
• Drive operational excellence through process simplification, service improvement, capacity optimisation, and effective performance management.
• Lead digital transformation initiatives, including API, ERP, connectivity, and system integration solutions that enhance client experience and efficiency.
• Develop and lead a high-performing team, fostering a culture of collaboration, accountability, innovation, and continuous learning.
• Strengthen governance, risk management, and regulatory compliance across implementation and client service activities.
• Drive strategic client engagement and continuous enhancement of the Bank's Transaction Banking implementation and service capabilities.

Skills and Experience

• Extensive experience in Transaction Banking, Client Implementation, Cash Management, Payments, or Cash Client Service
• Proven experience leading end-to-end client implementations and service delivery
• Strong project and change-management expertise, with experience delivering large and complex assignments
• Knowledge of APIs, ERP integration, digital solutions, and system and technology integrations
• Strong stakeholder-management, communication, presentation, and client-relationship skills.
• Proven experience leading and developing teams

Qualification

• 10 years of banking, financial services, or similar industry experience, including significant Client Implementation experience.
• PMP or another relevant Project Management certification would be advantageous
• A strong track record of delivering large, complex, and cross-border deals

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.