Job Description

We are seeking a Head of Private Banking (PrB) Business Risk Management to lead first-line risk oversight for our Retail Banking operations, with a focus on the Jersey platform.

This is a strategic and highly visible leadership role where you will shape and embed the Operational Risk Framework (ORF), ensuring robust governance, effective controls, and strong regulatory compliance. You will act as a trusted partner to the business, balancing commercial priorities with sound risk management, while driving a culture of accountability, integrity, and continuous improvement.

This is an opportunity to influence at scale—engaging senior stakeholders, regulators, and cross-functional teams to strengthen risk practices and support the bank’s growth ambitions.

Key Responsibilities

• Lead first-line operational risk management across Private and Retail Banking (Jersey and Falkland Islands)
• Implement and embed the Operational Risk Framework (ORF) and ensure alignment with Group policies
• Provide oversight across key risk areas including CDD/KYC, AML, sanctions, fraud, cross-border activity, and client protection
• Act as the primary risk advisor to the business, supporting strategic decision-making
• Own governance, ensuring risks are identified, assessed, documented, and reported in relevant forums
• Drive robust risk controls, monitoring, and escalation processes
• Lead the development of data analytics capabilities within Business Risk Management, using advanced analytics and data-driven insights to identify emerging risks, spot trends and root causes, and drive timely preventative action and escalation.
• Prepare and contribute to risk reporting packs (e.g. NRFR, CRC, ERC) and senior stakeholder updates
• Collaborate with internal and external stakeholders including regulators, auditors, and risk teams
• Champion business continuity coordination and critical process assessments
• Build and maintain strong, trust-based relationships across teams and functions
• Lead, coach, and develop talent, fostering a high-performing and inclusive culture
• Promote the highest standards of ethics, conduct, and regulatory compliance

Skills and Qualifications

• Proven experience in Business Risk Management or Operational Risk within banking or financial services
• Strong understanding of Operational Risk Frameworks (ORF) and governance practices
• Expertise in key risk domains including CDD/KYC, AML, sanctions, fraud risk, and regulatory compliance
• Solid knowledge of Retail and/or Private Banking products and processes
• Experience engaging with regulators, auditors, and senior stakeholders
• Strong analytical mindset, with the ability to assess risk and drive effective mitigation strategies
• Excellent communication skills, with the ability to influence and challenge constructively
• Demonstrated leadership capability, with experience building and developing teams
• Proven ability to manage multiple priorities in a fast-paced, complex environment
• Experience in governance, reporting, and risk frameworks across international or regional contexts

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.