Job Summary
The Head of Sales Engagement is responsible for developing, implementing, and communicating the employee value proposition for frontline Affluent Banking job families within WRB. The delivery of the employee value proposition is delivered via (a) training programs, (b) frontline career pathway development programs, (c) execution of frontline coaching & mentoring programs, & (d) communications designed to inform / engage frontline teams. This role will ensure that all frontline FTE are appropriately trained, developed & engaged in the delivery of WRB’s growth targets. The priority job families for this position include Relationship Managers & Sales Leaders.

Key Responsibilities

Onboarding, Training & Career Pathways:

• Work with HR & TA partners to ensure we have clear success profiles, job descriptions, recruitment pitch books & external communications for impactful frontline recruitment.
• Collaborate and align markets on the development and execution of FastTrack sales readiness induction programs to ensure NTB frontline FTE have a clear path to success in their first 90 days. This includes WRB specific induction plus guidelines on portfolio assignment, client handover, service support, coaching, mentoring & buddy requirements.
• Articulate & execute career pathway programs to ensure frontline FTE have clear & achievable pathways including promotion guidelines / targets, supporting training & quarterly review mechanism.

Sales Leadership Development:

• Bring together all frontline sales training programs under a single “WRB Sales Academy” to ensure ongoing & structured frontline sales training from new joiner to experienced Sales Leader. Liaise with respective product teams to ensure alignment of programs & content.
• Collaborate with People Capability & external providers to build fit for purpose employee development programs & ongoing learning opportunities that are directly linked to career pathways.

• Liaise with local industry training organisations for appropriate input & funding for internal accreditation programs, eg; Institute of Banking & Finance Singapore
• Build global sales coaching playbook to clearly articulate tools & expectations regarding coaching frontline teams. This is to be supported by appropriate training, communications & tracking to ensure impactful execution.

Employee Engagement:

• Develop regular communications designed to inform & engage the frontline in the various elements of the SC employee value proposition.
• Create, get approval for & share appropriate materials for frontline FTE to share on their LinkedIn profiles. This is to ensure connections at competitor banks are cognisant of SC’s employee value proposition elements.

Governance

•          Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Country WRB Segments
• Group Finance
• Group Affluent Segments
• Group Wealth Solutions
• Group Human Resources, Talent Acquisition
• Group People Capability
• Data & Analytics
• Research & Insights
• Digital Sales & Marketing
• Marketing
• Business Risk Management team (BRM; for GPO role)

Our Ideal Candidate

• Bachelor’s degree or equivalent
• Proven experience in a senior employee development role, preferably in a global or multi-national financial services organization.
• Strong understanding of program management designed to drive business objectives & outcomes.
• Understanding of sales processes, methodologies & best practices an advantage.
• Awareness of government / industry training agencies & external providers of development programs
• Excellent leadership, communication & interpersonal skills. Ability to communicate difficult concepts in a concise & simple manner.
• Ability to think strategically & execute tactically, including the delivery of multi-market projects.
• Excellent understanding & demonstrated experience driving engagement & communications at scale & across multiple languages.
• Excellent collaboration skills to work effectively with cross-functional teams & stakeholders.
• Experience operating within structured governance & risk environments.

Role Specific Technical Competencies

• Business Orientation
• Business Analytics
• Competitive Environment
• Key Performance Indicators
• Planning – Tactical, Strategic
• Market Knowledge

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers