Job Summary

Work with Head of Medium Enterprise and Head of FDI Network, Small and Medium Enterprises (SME) Banking to form up strategy and drive execution of the Chinese businesses in Vietnam. Identify target clients, assess clients’ needs, perform sales and execution of the Bank’s proposition to Chinese Foreign Direct Investment customers in Vietnam. Recommendation of enhancements or additional offerings required to meet with Chinese customers’ needs. Build up relationship with wider Chinese community in Vietnam and transfer the relationship to local Relationship Managers for longer term growth. Work closely with Standard Chartered China, Hongkong, and Greater Bay Area team across Wealth & Retail Banking (SME and Affluent Banking) to ensure seamless throw-catch businesses between China and Vietnam.

Key Responsibilities

Strategy*

• Develop and implement strategies
• Develop targeting strategies for SME client acquisition in Chinese Foreign Direct Investment (“FDI”) customers within geographic presence in Vietnam, including identification of target customers, understanding of customer persona & needs, and putting together a suitable offering to deliver the value proposition to the target customers
• In line with defined strategies, prescribe performance delivery standards and revenue targets for Chinese customer segment under SME Banking
• Work with stakeholders to ensure achievement of Chinese Segment business acquisition targets. Conduct root cause analysis and debottleneck issues, as required

Business*

• Delivery of financial targets under relationship-led business model to Chinese clients and generate value to both clients and the Bank
• Open up relationship to Chinese clients in Vietnam by way of approaching Chinese key decision makers of the companies (Owners, CEO, CFO …) and pitching the Bank’s propositions to customer with clear understanding of customer needs
• Work with local Relationship Managers assigned to the segment to onboard customers and deliver the offering across Cash Management, Account Service, Trade, FX, Lending (Working Capital Loan and Term Loan) in line with customer needs
• Work closely with SME China to generate leads and ensure seamless cross-border referral and onboarding of customers, including parent – subsidiary or supplier - buyer relationship referral
• Work closely with CIB China Desk in Vietnam to target and unlock value-chain opportunities of CCIB Chinese Anchors (both supplier side and distributor side

Processes*

• Account planning and process enhancements
• Grasp customer journey and collect feedback / recommendations for process improvements
• Work in coordination with Country teams to ensure effective account planning process through smooth operating rhythm, tracking process of successful referrals and pipeline management
• Ensure compliance and familiarity to standards
• Work jointly with Financial Crime Compliance, Anti-Money Laundering, L&C on Client Due Diligence and KYC (Know Your Customer) processes
• Ensure full compliance to policies, processes, procedures, both internal and external. Perform continuous monitoring and early detection of non-compliance issues and escalated to General Manager SME Banking and relevant stakeholders

Key Responsibilities

People & Talent*
 
Working closely to transfer the knowledge and relationship with Chinese stakeholders, both internal and external, to the local Relationship Management team to ensure smooth execution and inheritance of relationship on long-term basis

Risk Management*
Have a balanced view between risk and rewards. 
Actively manage credit risk of the portfolio including early identification of deteriorated credits and escalation to SME General Manager and work with stakeholders including Risk Management and Collection.
Own and manage operational risks from frontline perspective, including actively identify and prevent fraud risks and compliance risks

Governance*
Ensure all activities meet with Group’s and Wealth & Retail Banking’s governance standards
Develop and monitor sales governance to delivery fair outcome to customers as week as in full compliance with the Bank’s standards and local regulations. 
 

Regulatory & Business Conduct*
Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
Take personal accountability for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Work towards achieving set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * 
Effectively and jointly identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Skills and Experience

<Copy skills and experience from Job Description>

Qualifications

Bachelor degree minimum

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.