JOB SUMMARY

• Develop and drive a management process to enable the Wealth Retail Banking Head to effectively manage objectives and governance of Vietnam, Brunei.
• Support the Wealth Retail Banking Head to deliver the strategic agenda for the Global Distribution network
• Serve as liaison with the Wealth Retail Banking management teams of Vietnam and Brunei, and all other stakeholders on Wealth Retail Banking Head’s behalf to effectively manage priorities and facilitate good outcomes.
• Provide business planning, coordination, and project management support for the Wealth Retail Banking Head, thereby enabling him to focus on strategic business issues.
• Manage key strategic initiatives on the Wealth Retail Banking Head’s behalf, as assigned.
• Ensure Wealth Retail Banking Head’s preparedness for all engagements and meetings every day. Manage follow up.
• Prepare the key management presentations for business review meetings, Exco, Board and other management meetings. 

RESPONSIBILITIES

• Daily support to Wealth Retail Banking Head
• Monitor Wealth Retail Banking Head’s incoming correspondence to ensure prompt handling of all items. Manage follow up and execute actions as appropriate and delegate to others for resolution, where directed. Track all items to conclusion. This includes all management issues and customer complaint handling.
• Prioritize Wealth Retail Banking Head’s activities for each day and ensure his preparedness for all engagements, and prioritization of all his deliverables.
• Independently seek resolution to everyday management issues requiring Wealth Retail Banking Head’s attention where possible. Delegate work on Wealth Retail Banking Head’s behalf where directed and track to completion.
• Assist PA in prioritizing Wealth Retail Banking Head’s schedule to ensure appropriate time allocation for focus on deliverables, stakeholder management and profile. 

Customer and Franchise Management

• Support Wealth Retail Banking Head in raising of the Bank’s profile with all key stakeholders (customers, regulators, political contacts, staff, Group leadership) – relationship building with key contacts, develop meeting and networking agenda, coordinate follow up
• Drive Wealth Retail Banking Head’s involvement in client and partner relationships in cooperation with the Wealth Retail Banking Top Team and Relationships Teams; drive Wealth Retail Banking Head’s client engagement plan and follow up
• Assist CABM and Wealth Retail Banking teams in client event coordination where WRB Head participates to ensure Wealth Retail Banking Head’s appropriate exposure, profile and messaging 

Corporate Governance

• Stay abreast of developments in Group policies and processes directly affecting Wealth Retail Banking Head’s office to ensure compliance. Liaise with Wealth Retail Banking Top team and VN Exco on implementation of new processes where appropriate.
• Ensure the Wealth Retail Banking Head is well prepared for all governance related forums: EXCO, CNFRC, CFRC, ALCO, EAC, Risk, Subsidiary Board meetings. Oversee all forums’ documentation where required and flag issues for WRB Head’s attention and follow up on progress as appropriate.
• Assist the Wealth Retail Banking Head in managing key procedures as delegated from time to time, e.g.: conduct agenda, country risk limits etc.

Communication

• In conjunction with Corporate Affairs and Brand & Marketing (CABM), drive an effective communication framework from WRB Head and manage his internal and external profile and exposure. 
• Review and manage internal messages, emails, event speeches, board papers to ensure appropriateness and value of all messages, consistency of messaging etc. Maintain an effective close relationship with CABM to ensure consistency of approach. 
• Plan and prioritize Wealth Retail Banking Head’s involvement in external roles to optimize goodwill, regulatory meetings etc. in cooperation with Corporate Affairs and Brand & Marketing and others.
• Oversee effectiveness, accuracy and consistency of all information released from Wealth Retail Banking Head’s office.

People and Talent

• Assist the Wealth Retail Banking Head in developing and embedding a high-performance culture using the Bank’s valued behaviours and industry best practices with a goal of creating an environment of performance excellence.
• Drive Wealth Retail Banking Head’s engagement with VCGMs and wider Wealth Retail Banking network (one to one meetings, Strategy sessions and others, performance review process for his direct reports, staff engagement initiatives etc.)
• Work with Wealth Retail Banking Head’s Personal Assistant to manage workload and engagement, oversee adherence to company policies and general representation of Wealth Retail Banking Head’s office to stakeholders

Other

• Manage agenda for high profile internal visitors to country (MT members, Non-Executive Directors) – drive their engagement, schedule setting, briefings preparation, and logistics, follow up on resulting action items. Ensure results of visits are communicated as appropriate (newsletters etc). 
• Oversee project work on behalf of the Wealth Retail Banking Head e.g. strategic taskforces, organisation work, themed weeks, master classes, etc. 

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

Our Ideal Candidate

• Organizational Communications
• Planning: Tactical, Strategic    
• Microsoft Excel and Powerpoint skills
• Business Acumen    
• Organisation Strategy & Execution    

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.