JOB SUMMARY
•    Support Branch Ops team in generic
•    Generate new sales/ acquisition opportunities through referral tag on
•    Implement instructions from line Manager in order to develop and maintain highest achievable standard of client service.
•    Seeking referrals from client base through day to day dealing with clients in and outside the bank
•    Take part in the process for management of client relationship improvement by giving client’s feedback to managers and related relationship managers to work out service approach
•    Carry out accurate and fast investigations to ensure the objectives are met for both service and operations in accordance with service standards.
•    Process all daily transactions (for Cooperate & Retail clients) accurately
•    Positively and substantially perform delegated responsibilities to ensure high quality service, maintain partnerships with Retail& Cooperate clients and facilitate well defined and error free processing for all products and services.
•    Implement instructions from line Manager and Head of Branch Operations in order to develop and maintain highest achievable standard of client service.
•    Perform service quality functions to assist managers in improving working efficiency and quality via records and reports
Branch Services
•    Assist in attending to clients (over the counter) in their queries and complaints
•    Assist in investigating clients’ (over the counter) issues & complaints
•    Assist in revenue generation through active tag on and refer potential client to BSSEs/ RMs
•    Hand over all instructions taken from clients over the counter to Branch Services & Support for batching to the relevant units 
•    Ensure all entries, records and reports in storage space
•    Back up other Client Executive Services on lunch/leave/ML/training

•    Participate in Business Continuity Plan testing whenever required
•    Fully understand and strictly comply with Group policies, work procedures and local regulatory requirements
•    Process various transactions over the counter (remittance, cheque book insurance, card linking, FD, inhouse transfer, document checking: PL, CC, CASA…; eops scanning…)
•    Assist to investigate processing errors.
•    Process and hand over all instructions taken from clients over the counter to the relevant units 
•    File all entries, records and reports in storage space
•    Assist in investigating processing errors
•    Custodian to keys and combination settings to the but not limited to Treasury Cash Vault / Safe Deposit Lockers/ATMs/Armored Car/Main door/valuable stationery (card/PIN/Cheque…)  ( if applicable)  in accordance to relevant policies and procedures.
•    Notwithstanding the above, the Bank may assign other duties from time to time subject to operational requirements.

Risk Management
•    Ensure compliance with Group Policy and Standards, local laws and regulations, controls and procedures of the Bank and regulatory requirements pertaining to Money Laundering and KYC.                                    
•    Participate in and/or support the Bank's effort in combating money-laundering activities.        
•    Exercise due care and diligence on matters related to Money Laundering and KYC in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, client communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates

Governance
– Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
– Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
- Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Leadto achieve the outcomes set out in the Bank’s Conduct Principles
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

Key Stakeholders

•    Clients on transactional requests, queries, feedback and complaints
•    Branch Operations Manager, Branch Services Manager& Chief Teller on daily transactions and operational matters
•    Account Services Manager & Account Services staff for daily operational and Account Services matters
•    UORM & support function Team for services, system and operational risk related matters
•    Branch Operations & Services Manager for guidance and discretionary/authority matters
•    Senior Manager, Operations for guidance and discretionary/authority matters

Other Responsibilities
•    Embed Here for good and Group’s brand and values in the team,
•    Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Qualification

Key Measurables:
As defined in the Individual Performance Assessment in the following manner:
•    Branch Operations - Productivity and Efficiency
•    Clients Service Delivery
•    Operational Processes
•    Risk / Audit / AML / CDD / BCP
•    Business Performance
•    Living the Values objectives – Courageous, Responsive, International, Creative & Trustworthy

Requirements
•    Upkeep the brand promise of ‘The Right Partner – Leading By Example’
•    Safe and smooth daily operations of the bank.
•    Overall good image and reputation of the bank
•    Improvement of service quality of the bank
•    Bank’s revenue and cost saving efforts.
•    Good relationship with internal and external clients.
•    Improvement of working efficiency of processing units.

Role Specific Technical Competencies
•    Computer typing
•    English
•    Communication skill

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.