JOB SUMMARY

The job holder has overall accountability for International Priority banking in HCM and HN, key responsibilities include:
•    To promote and professionally sell the full range of consumer banking and financial service products to existing and potential Priority customers.
•    Meeting the business sales growth plan by achieving team target on all financial products - asset and liabilities
•    To implement the sales management effectively

RESPONSIBILITIES

Strategy

Maximise sales performance through
•    Use of effective sales plan with GM, Affluent Banking
•    Regular monitoring of sales
•    Communications and evaluation of sales achievement
•    Manage team member to meet assigned target
•    Coach and supervise team member

Business

•    Ensure accurate and timely delivery of client journeys, scripts and offers with appropriate infrastructure in place
•    Work with stakeholders to ensure achievement of Segment-wise acquiring targets. Conduct root cause analysis and debottleneck issues, as required 
•    Liaise with Country Segment on finalising Priority client relationships
•    To deliver Priority client relationships standard operating model and capacity framework, including client coverage and account assignment rules in a team-based way of working, client contact and service standards, roll out engagement standards incl. Operating rhythm between RM’s & specialists.
•    To generate and grow the portfolio of Priority Banking customers in number and quantum by providing solution-based initiatives to meet their needs.
•    Identify and prioritize activities to maximize revenue contribution from the high potential customers.

•    Develop, implementing and execution of sales plans for the RMs.
•    Coaching RMs to increase sales productivity and cross-selling.
•    Tracking RMs’ productivity and performance
•    Referral of prospective business to other SCB functional units.
•    Enhancement of the Bank’s image via community activities.
•    Regular monitoring of sales performance and communicating of results achieved.

Processes

•    Work with segments to achieve deepening targets (volumes). 
•    Standardize required framework of MIS tracking with Retail Analytics. 
•    Work closely with Finance, Segment, Product and Performance Management Teams to define overall performance standards and KPIs.
•    Front end design and development of reward framework and scorecards
•    Define sales processes and standards for sales quality metrics  
•    Work collaboratively with Analytics to get “next best conversation”

People & Talent
•    Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
•    Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
•    Employ, engage and retain high quality people, with succession planning for critical roles.
•    Responsibility to review team structure/capacity plans.
•    Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.

Risk Management

•    Provide input to governance and operational risk to define measures and controls for prevention of mis-selling, misrepresentation, fraud and for adherence to Treating Clients Fairly principles
•    Robust implementation of eCDD, review and migration

Governance

•    Responsible for assessing the effectiveness of the Group's arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas.
•    Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders
•    Country Finance
•    Country HR
•    Country Legal and Compliance
•    Country Operations
•    Country Credit
•    Country Retail Analytics
•    Country BORM

Qualification
•    Education     Bachelor’s degree 
•    Languages     English and Vietnamese

Role Specific Technical Competencies
•    Portfolio management for Retail bank
•    Anti Money Laundering Policies & procedures 
•    Bank Account Features and Services
•    Addressing customer needs 
•    Customer Support Policies, Standards and Procedures 
•    Regulatory Environment Financial Services 
•    Lending processes and Standards

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.