Job Summary

Responsible for leading and managing the collections function to ensure it operates efficiently and effectively in alignment with business objectives. This role contributes to the strategic direction, planning and overall performance of credit Operations at WRB.

Key responsibilities include implementing a sustainable collection and recovery framework that drives effective loan impairment management, productivity control and strengthening collections and recovery capabilities through process optimisation and standardization, ensuring long term efficiency and enhanced outcome.

Key Responsibilities

Leads in the development of the overall strategic direction, operating budget, delivering business objectives, and overall people management for Collections and recoveries. 
Formulate, maintain, and execute collection strategies, policies, and procedure.
To ensure effective portfolio monitoring mechanisms are in place, including early warning mechanisms.
and contingency plans
To have an adequate and relevant collection strategy commensurate with the size and risk of the portfolio.
Liaise with Partnership tie-ups to ensure appropriate collection strategies and governance framework is in place.
Develop and execute new initiatives to achieve collections and recovery target setting, LI budgeting and forecasting.
Drives collaboration and deliver synergies across all Collections teams, credit risk teams and stakeholders. 
Communicate, on a regular basis, to counterparts in Credit Risk functions and business teams on market intelligence and/or significant shifts in customer segments, behavioural patterns etc to facilitate timely revisions to policies, procedures and business strategies where required.

Business*
To ensure effective utilization of resources with objectives of minimizing credit losses, maximizing recovery and manage costs.
Define and drive Collection and Recovery strategy every year.
Participate in discussion with stakeholders and support new initiatives, product launch, etc.
Monitor complaint management, lesson learned session and manage to achieve year-end target.
Making optimal use of all collection tools and using analytics and data segmentation to enhance collection efficiency. 
Introduce new tools into collections to enhance efficiency and effectiveness.
Ensuring constant development of system capability to enhance operating process. 
To ensure that portfolio analysis conducted by the Credit team is fully leveraged for collections activity.
Champion continuous process improvements, up skill collection techniques, upgrade collection tools, optimize collections systems.
Accountable for satisfactory closure of issues/gaps arising from Internal Audits, peer reviews,
external vendor audits and regulatory reviews.

Tools & Technology*
Optimise the use of existing collection tools and leverage on data analytics and segmentation to improve operational efficiency and recovery outcomes.
Introduce and new tools and technologies that enhance effectiveness and automate key collection processes.
Continuously develop system capabilities involving technology team to enhance efficiency in collections operations.
Collaborate closely with credit teams to fully leverage portfolio analysis and insights for targets collections strategies.
Lead continuous improvement initiative, including upgrading tools and enhancing system workflows.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.