JOB SUMMARY

Conduct director is responsible for assisting Country Conduct Head to enhance conduct culture via the SCB Group Conduct Standard by deepening it into daily works in SCB China. 

RESPONSIBILITIES

Strategy

Providing advice to country WRB management on designing a countrywide conduct risk management framework/ conduct action plan that is fit for purpose in the country context and championing the implementation of such action plan by all business units. Reference to be made with Group Code of Conduct, Group Conduct Management Policy and Conduct Management Framework, as well as applicable local regulations.

Business

Providing advice to all WRB biz including SME segments to ensure WRB biz corporate plans and targets are reviewed from a conduct lens ensuring WRB biz is done in the right way.

Processes

Ensure all WRB processes are reviewed from a good conduct perspective through Process Governance forums and Voice of Frontline feedback and through all other means where possible

People & Talent

Embed Good conduct culture across WRB staff through regular meetings with WRB Staff, townhalls & trainings.

Risk Management

Own the end to end conduct risk management for WRB VN

Governance

Head of WRB conduct management to be responsible for: 

•    Aligning across all units to ensure countrywide consistency in implementation (e.g. on conduct risk assessment/ plan formulation).
•    Facilitate the countrywide protocol on incident, risk issue and MI generation and escalation to appropriate to ensure proper governance and resolution of conduct related risk. Key responsibilities are to aggregate the conduct MI prepared by respective units and form a country view for country management review. 
•    Proactively socializing best practices across units on conduct risk management 
•    As needed, provide monitoring oversight such as ad hoc quality assurance/ thematic review on conduct related areas.
•    Identify countrywide thematic risk that may be best managed at country level and escalate for management attention.
•    Providing advisory support on related elements within the Conduct Framework (e.g. DM process)
•    Respond effectively and timely to internal and external events or targeted reviews based on conduct related that have countrywide implications; unit specific risk/ control execution are responsible by the respective units, and socialize potential risk/ lessons learned with other units. 
•    Deliver effective and efficient oversight and monitoring mechanisms for unit to report progress of conduct risk/issues to country management.

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    Lead the WRB to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]  

Key Stakeholders

•    Country:
•    WRB head
•    WRB COO
•    WRB biz and segment teams
•    WRB operation teams
•    Branch management team
•    RFO (Risk Type Framework Owner) – e.g. OR/Compliance/ FCC 
•    HR and Learning
•    Corporate Affair dept 
•    Regulators 
•    Region: 
•    Regional COO/Compliance team
•    Group: 
•    Group Conduct/ Compliance team

Other Responsibilities
Embed Here for good and Group’s brand and values in Vietnam Conduct management; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Qualifications

•    Education     Min graduate, post graduate preferred
•    Languages     Fluency in English mandatory, Vietnamese speaking skills are added advantage

Role Specific Technical Competencies
•    Banking
•    Process and product
•    Analytical
•    Microsoft Offices (Word, PowerPoint, Excel)
•    Data Analytics
•    Presentation Skills
•    English Communications

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.