JOB SUMMARY

Follow Integrated Services business services activities processes and procedures to ensure that they are compliant with all current regulation and effective for all retail banking products.

RESPONSIBILITIES

•    Money Mules Actions about regulatory reporting and customer contact , tracking for MMA related tracking. And WRB Operations digital process project / MMA related projects handle. 
•    Regulatory Services business services for watched listed handle and monitor, Regulatory Report evaluation and submitted, official letter operating process , FATCA & CRS , and monitor JCIC transaction reporting from pain bank. 
•    Apply reconciliation operational processes that support the delivery of solutions to the retail banking clients in a timely and efficient manner.
•    Implement reconciliation processes and procedures to ensure that they are compliant with all current regulation and effective for all retail banking products.
•    Report information regarding the timeliness, productivity, and efficiency of operational processes to line managers to create insight into reconciliation process improvements.
•    Apply reconciliation operational improvements to minimise cost and increase efficiency while maintaining a process that is complaint with local regulation and conduct.
•    Assist in create WRB Ops project and initiatives not only reconciliation tasks.  e.g Less is More , productivity improvement , cross function learning 
•    Support WRB Ops cross team business function
•    Maintain personal productivity and efficiency to meet team goal.
•    Implement Regulatory Services operational improvements to minimise cost and increase efficiency while maintaining a process that is complaint with local regulation and conduct.

Strategy 
Support Wealth Retail Banking Operations Integrated Services activities 

Business
Wealth Retail Banking Operations activities 

Processes
Integrated Services business services for watched listed handle and monitor, Regulatory Report evaluation and submitted, official letter operating process , FATCA & CRS , Reconciliation and monitor JCIC transaction reporting from pain bank.

People & Talent 
Cross function learning and supporting 

Risk Management
•    Implement change and transformation initiatives to ensure continuing alignment with regulation and to integrate new technologies and approaches for Regulatory Services operations to use efficiently and effectively.
•    Apply change and transformation initiatives to ensure continuing alignment with regulation and to integrate new technologies and approaches for reconciliation operations to use efficiently and effectively.
•    Perform audit log if any 

Governance 
Wealth Retail Banking Operations activities 

Regulatory & Business Conduct 
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead the Taiwan/ WRB Ops/ Integrated Services  to achieve the outcomes set out in the Bank’s Conduct Principles 
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

Internal：                                                         
•    Technology Support 
•    Pain Bank business and function                                               
•    Branches                                                           
•    WRB Products
•    Group CTIR Team
•    Group R2R 

External：
•    Other Banks contact windows 
•    Regulatory services window

Other Responsibilities
•    Embed Here for good and Group’s brand and values in Integrated Services Taiwan / Wealth Retail Banking ; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Our Ideal Candidate
•    Excel 
•    Word 
•    PPT

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.